Siebel CTI Administration Guide > Configuring Siebel CTI > Exporting and Importing Communications Configuration Data >

Example Section from a DEF File

Each communications DEF file includes definitions like the ones in the following example from a configuration that supports the Virtual CTI driver.

[EventHandler:InsideCallFromCOD]
Filter.CallConnected      = "1"
Filter.InboundCall        = "1"
Filter.SecondaryOperation = "1"
Filter.SiebelCall         = "1"
DeviceEvent               = "InteractionMessage"
Response                  = "InsideCallFromCOD"
Order                      = "2"

[EventResponse:InsideCallFromCOD]
UseCtxData = "True"
Log        = "LogIncomingCallContactFound"

[EventLog:LogIncomingCallContactFound]
AfterWork.'ACD Call Duration'  = "{@WorkDuration}"
AfterWork.'Done'               = "{@Now}"
AfterWork.'Planned Completion' = "{@Now}"
BusComp                        = "Action"
BusObj                         = "Contact"
Display                        = "False"
LogField.'Account Id           = "{Contact.'Account Id'}"
LogField.'Call Id'             = "{InteractionId}"
LogField.'Contact Id (Thin)'   = "{Contact.Id}"
LogField.'Display'             = "Activities Only"
LogField.'Planned'             = "{@WorkStartTime}"
LogField.'Started'             = "{@WorkStartTime}"
LogField.Description           = "Inbound call"
LogField.Type                  = "Call - Inbound"
ServiceMethod                   = "Persistent Customer Dashboard.Update Dashboard from CTI"
ServiceParam.Field             = "Id"
ServiceParam.Value             = "{Contact.Id}"
WorkTrackingObj.ContactId       = "{Contact.Id}"