Siebel CTI Administration Guide > Configuring Events and Commands > Special Events for Device Events >
Special Event Attributes
Many of the special events shown in Table 8 have some or all of the following attributes:
- ChannelType. The language-independent value representing the channel type of this work item.
- ProfileName. The communications driver profile for which this work item is applicable.
- WorkItemID. The ID number of this work item.
- WorkItemMode. The mode of this work item, where 1 represents an inbound work item, and 2 represents an outbound work item.
|