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Special Event Attributes


Many of the special events shown in Table 8 have some or all of the following attributes:

  • ChannelType. The language-independent value representing the channel type of this work item.
  • ProfileName. The communications driver profile for which this work item is applicable.
  • WorkItemID. The ID number of this work item.
  • WorkItemMode. The mode of this work item, where 1 represents an inbound work item, and 2 represents an outbound work item.
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