Siebel CTI Administration Guide > Communications Operations for End Users > Using Communications Menu Commands >

Using the Menu Commands for Displaying Error Messages

Agents can choose the following menu commands in order to redisplay messages, such as error messages, that had previously appeared in the area to the right of the application-level menus. These commands might be helpful for troubleshooting purposes. These commands are available through the communications configurations provided with Siebel Business Applications.

Displaying the Previous Message

This procedure describes how to display the previous message.

To display the previous message

• From the application-level menu, choose Tools, then Communications, then Toolbar, and then Previous Message.

  The previous message appears, from the stack of messages that had appeared since the time the agent logged on.

Displaying the Next Message

This procedure describes how to display the next message.

To display the next message

• From the application-level menu, choose Tools, then Communications, then Toolbar, and then Next Message.

  The next message appears, assuming the agent previously invoked the Previous Message command.