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Siebel CTI Administration Guide > Overview of Siebel CTI and Related Products > About Siebel CTI and Siebel Communications ServerSiebel Business Applications provide an infrastructure to support communications functionality for Siebel application users, including Siebel CTI (Computer Telephony Integration). Siebel CTI works with CTI middleware products, which integrate with telephony systems so that agents can make or receive voice calls through the Siebel application. Other types of communications can also be supported for some deployments. For more information about products that use Siebel Communications Server, see Siebel Product Modules That Use Siebel Communications Server. The term Siebel Communications Server refers to the set of Siebel Server components and related features that support the functionality described in this book and the functionality described in Siebel Chat Guide and Siebel Email Administration Guide. The key server components are part of the Communications Management component group. Communications drivers provide the interface to the communications system with which you are integrating. Several drivers are provided with Siebel Business Applications. Where appropriate, you can create custom drivers for third-party products, by using the Adaptive Communications API. The types of communications supported by Siebel Communications Server include the following:
NOTE: Your Siebel implementation might not have all the features described in this guide, depending on which software modules you have purchased. |
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