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Views for Generating Reports or Reviewing Run-time Status Data

The following views allow you to generate reports about communications activities, or display run-time status information about agents and communications work items:

• Contact Center Telephony Analytics. View information to help you analyze aspects of your contact center performance. For more information, see Generating Contact Center Telephony Analytics Reports.
• All Active Agent Status. View information about the communications activities of agents. For more information, see Viewing Communications Status Data.
• All Channel Items. View information about active work items for each supported channel type. For more information, see Viewing Communications Status Data.