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Siebel Smart Answer Connector Guide > Sample Files for Use with Siebel Smart Answer Connector > > Sample KBI Files for Siebel Smart Answer ConnectorThis topic provides the following sample KBI (Knowledge Base Interchange) files that call business service methods for Siebel Smart Answer Connector: LPeter_org.xml FileThe following sample code is a Knowledge Base Interchange (KBI) XML file for importing multilevel categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application. <?xml version="1.0" encoding="UTF-8"?> <!ELEMENT knowledge-base (category*)> <!-- name : Name of the knowledge base. Default value is "Siebel_KB" --> <!ELEMENT category (category*)> <!-- name : Name of the category --> <!-- This file shall have 0..* nested categories --> <knowledge-base name="LPeter_org"> <category name="David Palmer"> <category name="Robert Segal"> <category name="Naomi Campbell"> <category name="Shayam Pitroda"/> <category name="Anuja Sonalker"/> <category name="Bhavin Gosrani"/> <category name="Nilesh Shah"/> <category name="Sheetal Shah"> <category name="Roop Kumar Rathod"/> <category name="Ramani Iyer"/> <category name="Brijesh Vairagiwala"/> <category name="Sachin Kulkami"/> <category name="Mehul Mehta"/> <category name="Rupal Doshi"/> <category name="Nalini Hegde"/> <category name="Venkatramanan Srinivisan"/> <category name="Trupti Goel"/> <category name="Hemangi Ghodepar"/> <category name="Kishor Kunar"/> <category name="Snehal Binn-Smith"/> <category name="Roberto Chavez"/> <category name="Henry Picean Jr."/> <category name="Elma Gilberto"> <category name="Chini Tumkur"/> <category name="John Buchannan"/> <category name="Franchesco Pastor"/> <category name="Julia Roberts"/> <category name="Owen Willson"/> <category name="Jackie Chan"/> <category name="King Kenedy I"/> <category name="Tim Rutherford"/> <category name="Vivian Richards"/> <category name="Shaun Pollock"/> <category name="Roberta Martini"/> <category name="Ferrie Albuquerque"/> <category name="James Hommer"/> ITProducts.xml FileThe following sample code is an example of a Knowledge Base Interchange (KBI) XML file. Use this code as the basis for creating a file for importing multilevel product categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application. <?xml version="1.0" encoding="UTF-8"?> <!ELEMENT knowledge-base (category*)> <!-- name : Name of the knowledge base. Default value is "Siebel_KB" --> <!ELEMENT category (category*)> <!-- name : Name of the category --> <!-- This file shall have 0..* nested categories --> <knowledge-base name="IT Products"> <category name="Input Device"> <category name="Power Supply"/> <category name="CD-ROM Drive"/> <category name="Power Adapter"/> <category name="Portable Mouse"/> <category name="Docking Station"/> Media17.xml FileThe following sample code is an example of a Knowledge Base Interchange (KBI) XML file. Use this code as the basis for creating a file for importing multilevel media categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application. <?xml version="1.0" encoding="UTF-8"?> <!ELEMENT knowledge-base (category*)> <!-- name : Name of the knowledge base. Default value is "Siebel_KB" --> <!ELEMENT category (category*)> <!-- name : Name of the category --> <!-- This file shall have 0..* nested categories --> <knowledge-base name="Media17"> <category name="Satellite Radio - XM"/> <category name="KOST 103.5 FM"/> <category name="Music & Fashion"/> <category name="Documentary Films"/> <category name="Commercial Films"/> |
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