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Siebel Server Instances and Response Groups

You must run one instance of Siebel Server and create one response group for each knowledge base catalog, for the following reasons:

• Each Siebel Server instance can have only one Siebel Smart Answer Manager.

  There is a one-to-one association between each knowledge base catalog and one Siebel Server. If you have multiple knowledge base files located on different Siebel Servers, each knowledge base file must have a unique name.

  If you only have one Siebel Server, then you can have only one knowledge base file. The knowledge base catalog name can be KB because all your response groups monitor this catalog. To monitor multiple knowledge base files, you must set up multiple knowledge base files on multiple servers. For information about how to set up multiple knowledge base files, see Using Multiple Knowledge Base Files.

• Each response group can monitor only one knowledge base catalog.

  Because a response group can monitor only one knowledge base file, you must assign the same knowledge base name to one response group and one instance of Siebel Server.