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About Data Storage in Siebel SmartScript

You can store answers gathered using SmartScripts in a number of ways. You also have the option of not storing questions at all. Storage methods are listed as follows:

• In a generic answer table. This table is always available without further configuration. This storage method is particularly useful when data is to be summarized later through an external system. Data stored in answer tables can be extracted for external processing by using the Siebel Enterprise Integration Manager. For more information, see Siebel Enterprise Integration Manager Administration Guide.
• In a particular business component field. For more information, see Configuring Siebel Business Applications.

If a script's Save Session parameter is set to Finished, Always, or Finished/Timeout Save, and a question's Save Answer Table check box is selected, the script session information, including the questions and answers, can be viewed in the Script Sessions view of the Administration - SmartScript screen.

Store answers in the business component fields when the SmartScript is collecting data that is represented in the system's business objects. For example, the caller information collected during a script-controlled transaction must result in a new or updated record in the Contact business component.

Questions that accept answers, but do not store them, can be used to determine which branch to follow. For example, a consumer information center might supply both information about rebate offers and answer questions about product safety. The question of which of these topics is the reason for a call might not be relevant to the particular call record, but the answer probably determines which pages of the script must be displayed.

NOTE:  The Save Session parameter and Save Answer Table check box cannot be used independently of each other. They work together to save answers to the Sessions Tables. They are also independent of Save Bus Comp, Save Field, and Save Bus Object. A setting cannot affect when the answers are saved to the Save Bus Comp fields.