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Viewing SmartScripts

This topic describes how to view SmartScripts in an employee application, or as an administrator.

To view saved SmartScripts in an employee application

• From the employee application home page, navigate to SmartScripts screen > My Saved Sessions view.

  The list of saved SmartScript sessions for the employee appears.

To view saved SmartScripts as an administrator

• Navigate to Administration SmartScript screen > Script Sessions view.

  You can restart a script from this view that has been saved using the Finish Later button. If the contact ID is set during the script, it is saved in the script sessions table. As a result, a script session can be viewed because of its association with a contact in the Contacts screen.