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Siebel Wireless Installation Prerequisites

Siebel Wireless applications are Siebel product options that you must license separately from other Siebel Business Applications.

In many cases Siebel Wireless applications complement and enhance Siebel Web Client applications. At least one seat of a Siebel Web Client application is required to allow an administrator to administer and maintain Siebel Wireless applications (for additional details, see Siebel Web Client Administrator Access).

License keys are available for the following Siebel Wireless applications:

  • Siebel Sales Wireless
  • Siebel Service Wireless
  • Siebel PRM Wireless
  • Siebel Self-Service Wireless

Before you begin installing Siebel Wireless applications, make sure that you have the appropriate license keys for the number of wireless users that your enterprise plans to support.

Wireless-Enabled Devices

To use Siebel Wireless applications, a wireless-enabled mobile device with a Web browser and Internet service is required to use Siebel Wireless applications. You can use most mobile devices with WAP/WML 1.1-compliant browsers, and most mobile and pocket HTML browsers with Siebel Wireless.

Through the Siebel Web Browser Administration screen, you can configure support for a variety of wireless browsers.

Follow the instructions that came with your wireless device for getting onto the Web.

Siebel Web Client Administrator Access

Enterprises using Siebel Wireless must have access to application and server administration functionality through the Siebel Web Client to perform setup configuration tasks required to administer and maintain Siebel Wireless applications.

This access allows systems administrators to perform administrative tasks such as those described in the sections Assigning Wireless Responsibilities to Users and About Tuning Performance and Scalability of Siebel Wireless.

Setting Up Web Servers to Support WML MIME Types

Siebel Wireless supports wireless-enabled devices with WAP/WML browsers, and also mobile and pocket HTML browsers.

To support WAP/WML browsers, Siebel Wireless requires that the Web Servers (through which Siebel Wireless traffic is routed) support the following MIME types, shown in Table 3.

Table 3. MIME Types
Associated Extension
Content Type (MIME)











Refer to the documentation for your Web server for further instructions on where and how to configure support for these MIME types.

About Establishing an External IP Address

If your Siebel Wireless applications are accessed through external wireless gateway servers outside of your network firewall, you must establish an external IP address to facilitate such external access. You can filter this external IP address to allow only certain originating IP addresses, protocols, and ports to enter the enterprise's router, if desired for security purposes.

Typically, you can grant required access to Siebel Wireless applications by opening only Port 80 in your firewall. For increased security, it is recommended that you create an IP Allow filter for your firewall. This filter should only allow incoming traffic through HTTP Port 80 from the originating IP address of the carrier's wireless gateway to the destination external IP address of your enterprise Web server. Contact your network administrator and your IT security department for more information. Contact your wireless Internet service provider for information on the ports that they require exposed to interact with Siebel Wireless applications.

When Siebel Wireless renders Siebel content in WML, a wireless gateway server is necessary to translate data from the Internet protocol (HTTP) to the wireless application protocol (WAP). For a general discussion of WAP server deployment options, see WAP Server Deployment Options.

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