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Specifying Component Name for Outbound Communication Requests
When you create an outbound communication request, you can specify the name of the server component that is to process the request.
The default component name is CommOutboundMgr (for Communications Outbound Manager). If you configure new server components that are based on CommOutboundMgr, then you can give them other names. Then, when you create requests, you can provide the applicable component name in the Component Name field for the request.
When Siebel Server load-balancing is in effect, you can create multiple components using the same name. You might create the same name for a subset of your total set of Siebel Servers.
If different Siebel Servers use different SRFs (Siebel Repository Files), then you can use this mechanism to make sure that a specified set of Siebel Servers process certain types of requests. For more information about the description for the Component Name field, see Fields for Outbound Communication Requests.