This chapter provides information about configuring and managing communications templates. It includes the following topics:

• About Communications Templates
• About Catalogs and Categories for Siebel Email Response
• Creating Simple Templates
• Creating Advanced Templates
• Editing and Formatting Controls for Text in Templates
• Specifying Template Items for Advanced Templates
• Modifying Files for Template Items
• Copying or Deleting Templates and Template Items
• Using Substitution Fields in Templates for Siebel Email Response
• Creating a Catalog and Categories
• Using Access Groups to Filter Objects
• Process of Setting Up HTML Wrapper Templates
• Fields for Templates
• Fields for Template Items