Siebel Email Administration Guide > Configuring Communications Templates >

Copying or Deleting Templates and Template Items

You can copy or delete a template, copy a template item in a template, or delete a template item from a template.

Copying Templates and Template Items

When you copy a template, you must specify a new name for the new template. As appropriate, you can modify existing settings such as the delivery profile, specify different template text, or add template items. No template items are automatically associated with the new template.

When you copy a template item in a template, the copy is identical to the template item that you copy, except that its sequence number is one higher than the highest sequence number for all the other template items. As appropriate, you can modify existing settings. For example, you can specify a different file or literature item, change whether the content in the template item appears in the message body, or change the value-substitution settings.

NOTE:  Copying a communications template created for use with one channel type and modifying the template for use with another channel type might not always work as intended.

Deleting Templates and Template Items

When you delete a template, its template items are also deleted. However, the files or literature items for the template items are not deleted from the Siebel File System. When you delete a template item, the file or literature item for the template item is not deleted from the Siebel File System.

Each user can delete any template that the user created, or delete template items from such a template. A Siebel administrator can delete any template or template item.