Siebel Email Administration Guide > Configuring Communications Templates > Creating a Catalog and Categories >
Setting Up a Catalog for Siebel Email Response
You must set up a catalog for Siebel Email Response so that agents can use templates and solutions in replies to customers. To create a catalog for the eMail Response - Process Message workflow
- Navigate to the Administration - Catalog screen, then the Catalog Administration view.
- In the Catalogs list, create a new record.
- In the Name field, enter the catalog name you want to use.
NOTE: Catalog names must be unique.
The new catalog appears in the Catalogs list.
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