Siebel Email Administration Guide > Configuring Communications Templates > Creating a Catalog and Categories >

Setting Up a Catalog for Siebel Email Response

You must set up a catalog for Siebel Email Response so that agents can use templates and solutions in replies to customers.

To create a catalog for the eMail Response - Process Message workflow

1. Navigate to the Administration - Catalog screen, then the Catalog Administration view.
2. In the Catalogs list, create a new record.
3. In the Name field, enter the catalog name you want to use.

   NOTE:  Catalog names must be unique.

   The new catalog appears in the Catalogs list.