Siebel Email Administration Guide > Configuring User Interface Elements >

Configuring Invalid Characters or Symbols in Email Attachment Names

By default, if the file name for an email attachment contains a designated invalid character, then the character is replaced with an underscore ( _ ). Although you cannot delete the default invalid characters, you can add additional invalid characters to these default invalid characters. You can also change the default replacement character from the underscore to another valid character or symbol.

The default invalid characters and symbols follow:

To configure the invalid characters or symbols in email attachment names

1. In Siebel Tools Object Explorer, select the Business Service object.
2. In the Business Service list, select the Inbound E-mail Manager business service, and check out the project.
3. Select the InvalidAttachmentFileNameCharacters user property for this business service, and add additional characters or symbols to the existing invalid characters or symbols.

   If this user property does not exist, then you can create it. Define the invalid characters or symbols in hexadecimal format, and separate each character or symbol with a semicolon.

4. Select the InvalidFilenameReplacementChar user property for this business service, and change the existing replacement character (the underscore) to another valid character or symbol.
5. Check in the project.
6. Compile and distribute the new SRF (Siebel Repository File).