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Process of Authenticating Sender Email Addresses

To authenticate a sender's email address, perform the following tasks:

• Authenticating Sender Email Addresses Using Employee Email Addresses
• Authenticating Sender Email Addresses Using Alternate Email Addresses
• Recapturing the Account ID

The eMail Response - Process Service Request workflow process authenticates inbound email sender addresses during the Lookup Sender step. For more information, see eMail Response - Process Service Request Workflow.

NOTE:  Many customers can deploy Siebel Email Response without further customizing. For customers with more complex needs, this topic contains information that they can use to customize eMail Response - Process Service Request workflow.

CAUTION:  Changes to one step in a workflow process can affect other steps later in the process. Therefore, be careful when customizing any workflow, and test all customized workflow processes thoroughly before implementing them in a production environment.