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Siebel Email Administration Guide > Configuring User Interface Elements > Process of Authenticating Sender Email Addresses > Authenticating Sender Email Addresses Using Employee Email AddressesWhen authenticating a sender's email address using the employee email address, returning the Account Id value is not useful. Therefore, you might want to change the Value Fields argument to Id to return the row ID of the employee who has access. You might decide to use the value in the workflow to set the Owner Id field of the service request record. Before changing any workflow, make sure that you are familiar with the procedures and guidelines for changing workflows. For more information, see Siebel Business Process Framework: Workflow Guide. Perform the following procedures to customize the workflow to authenticate the sender's email address:
This task is a step in Process of Authenticating Sender Email Addresses. Changing the Lookup Sender Step to Capture Employee Email AddressesIf employees must be authenticated using email, then you can modify the Lookup Sender step input arguments by setting the Business Object field to Employee, the Business Component field to Employee, and the Query field to EMail Addr (the field in the Employee business component that stores the email address). To change the Lookup Sender step to find the employee email address
Changing Related Workflows and SubprocessesAfter you change the Lookup Sender step, you must also change other steps in the eMail Response - Process Service Request workflow and any of its subprocesses that use the Employee ID process property value. Make sure that you set the appropriate fields in the service request or activity records so that they use the row ID of the employee record that the Lookup Sender step finds. For the outbound acknowledgement email, the preconfigured workflow uses an email template for which the contact ID is assigned to the service request record. In this example, you modify the Lookup Sender step of the workflow to assign the employee ID. To prevent the acknowledgement step in the eMail Response - SR Submit workflow process from failing, change the acknowledgement to use a template that uses the Service Request Owner recipient group or assign the contact ID to the service request record. The procedure in this topic provides an example of how to set up an employee ID in a subprocess workflow. To set up an employee ID in a subprocess workflow
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