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Siebel Email Administration Guide > Using Communications Operations >
About Status Field Changes for Email Messages
The Set ParentEmail Status business service controls the Status field changes in an original email message (the parent email) and in subsequent email messages that are associated with the original message (child email). Table 27 shows user actions and the resulting values in the Status field of parent and child email for parent outbound messages. For the user actions in this table, child messages are always outbound.
Table 27. Status Field Values for Parent Outbound Email
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Action 1: Click the Reply, Reply to All, or Forward button for an outbound parent email with a Status field value of Done. Result: A child email is created. |
Done |
In Progress |
Action 2A: Click the Save as Draft button for the child email with a Status field value of In Progress. |
Done |
Draft |
Action 2B: Step off the child email with a Status field value of In Progress. |
Done |
Draft |
Action 3A: Click the Resume button for the child email with a Status field value of Draft. |
Done |
In Progress |
Action 3B: Step off the child email with a Status field value of Partial. |
Done |
Draft |
Action 4: Select Undo Record from the menu for the child email with a Status field value of In Progress. Result: All changes to the child email are reversed. |
Done |
In Progress |
Action 5A: Click the Delete button for the child email with a Status field value of In Progress. Result: The child record is deleted. |
Done |
None |
Action 5B: Click the Send button for the child email with a Status field value of In Progress. |
Done |
Queued
then, Done |
Action 6: Assume the Status field value for the child email is Cancelled. Click the Re Send button for the child email with a Status field value of Cancelled. |
Done |
Queued
then, Done or Cancelled |
Action 7A: Assume the Status field value for the child email is Partial. Click the Resume button for the child email with a Status field value of Partial. |
Partial or Done |
Partial or In Progress. |
Action 7B: Select the Recipient with the Status Failed. Correct the failed email address, then Click Send. |
Done or Partial |
Queued
then, Done or Cancelled |
Table 28 shows user actions and the resulting values in the Status field of parent and child email for parent inbound messages. For the user actions in this table, child messages are always outbound.
Table 28. Status Field Values for Parent Inbound Email
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Second Child Email Status |
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Action 1: Click the Reply, Reply to All, or Forward button for an inbound parent email with a Status field value of Not Started. Result: The first child email is created. |
In Progress |
In Progress |
None |
None |
Action 2: Click the Save as Draft button for the first child email with a Status field value of In Progress. |
In Progress |
Draft |
None |
None |
Action 3: Click the Reply, Reply to All, or Forward button for the parent email with a Status field value of In Progress. The second child email is created. |
In Progress |
Draft |
In Progress |
None |
Action 4: Click the Send button for the second child email with a Status field value of In Progress. |
In Progress |
Draft |
Done |
None |
Action 5: Click the Resume button for the first child email with a Status field value of Draft. |
In Progress |
In Progress |
Done |
None |
Action 6: Select Undo Record from the menu for the first child email with a Status field value of In Progress. Result: All changes to the first child email are reversed. |
In Progress |
In Progress |
Done |
None |
Action 7: Click the Delete button for the first child email with a Status field value of In Progress. Result: The first child email is deleted |
Done |
None |
Done |
None |
Action 8: Click the Reply, Reply to All, or Forward button for the inbound parent email with a Status field value of Done. Result: The third child email is created. |
In Progress |
None |
Done |
Draft |
Action 9A: Select Delete Record from the menu for the third child email with a Status field value of Draft. The third child email is deleted. |
Done |
None |
Done |
None |
Action 9B: Assume the Status field value for the first child email is Queued. Select Delete Record from the menu for the third child email with a Status field value of Draft. The third child email is deleted. |
In Progress |
Queued |
Done |
None |
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