Siebel Email Administration Guide > Defining Outbound Communication Requests > Monitoring Outbound Communication Requests >

Status Settings for Outbound Communication Requests

For each outbound communication request record, or subrequest record, detailed status information might appear in the Status Message field. In addition, the Status field displays one of the following values:

• In Progress. The request is created but not yet submitted for the Communications Outbound Manager server component processing.
• Submitted. The request is submitted to the Communications Outbound Manager server component. The request has this status even if Communications Outbound Manager has not yet received it.
• Processing. Communications Outbound Manager received and is processing the request.
• Done. Communications Outbound Manager successfully completed processing the request.
• Incomplete. The request was not fully processed because it did not include all necessary information, for example, one or more recipients were not resolved, no templates were specified for the request, or a template was invalid.

  A request with subrequests might have the status Incomplete if only some of the subrequests were correctly processed. Each subrequest has its own status. Resubmit any subrequest that is not processed.

  NOTE:  If address information, such as the email address, is not available for any of the recipients of a communication request, then the request status after processing is Incomplete. However, this status does not indicate that Communications Outbound Manager did not deliver to the recipients with available addresses.