Siebel Email Administration Guide > Defining Outbound Communication Requests >

Monitoring Outbound Communication Requests

In the views for working with outbound communication requests, you can monitor outbound communication requests that users or administrators initiate. These views display the status of each communication request that the Communications Outbound Manager component processes.

NOTE:  It is recommended that you specify text for the Comments field when you create requests. Such comment text can help you to identify or differentiate requests or subrequests that you monitor.

For more information about monitoring requests, see the following content:

• Status Settings for Outbound Communication Requests
• Monitoring Outbound Communication Requests as Server Requests
• Status Settings for Server Requests
• Viewing Activity Records for Outbound Communication Requests

To monitor outbound communication requests

1. Navigate to one of the following views:
   • Administration - Communications screen, then the All Outbound Requests view
   • Communications screen, then the My Outbound Requests view
2. In the Communication Requests list, query the listed communication requests for all records matching certain criteria, and check the status for these requests.

   For example, you might want to find all email requests with a particular status, all requests that a particular user created or submitted, or all requests submitted to a specific server component.

3. As applicable, in the Communications Subrequests list, browse the listed subrequests for a submitted request, and check the status for each subrequest.