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Methods for Deploying Siebel Email Response

You can implement Siebel Email Response in the following ways:

  • To use only the Siebel Email Response features, another Siebel application such as Siebel Sales, Siebel Marketing, Siebel Service, or Siebel Call Center is required. Instead of configuring both Siebel Email Response and the other Siebel application, you can configure only Siebel Email Response. Using another Siebel application as a foundation for your deployment of Siebel Email Response can solve the immediate challenge of routing and processing a high volume of incoming email and can be an interim step before you implement a larger, more integrated solution.
  • The Siebel Email Response add-on module (integrated solution) includes Siebel Email Response features (without Siebel Service functionality). You can add this module to many other Siebel Business Applications, including Siebel Sales, Siebel Marketing, Siebel Service, and Siebel Call Center. For example, if you want only Siebel Marketing and Siebel Email Response, then purchase the Siebel Marketing application and the Siebel Email Response add-on module.

Siebel Email Response is installed during the installation of your purchased Siebel application package and does not require separate installation.

The following topics provide additional information about a Siebel Email Response deployment:

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