Siebel Email Administration Guide > Overview of Siebel Email Response > Features for Siebel Email Response >

Server Components for Siebel Email Response

You use the Communications Inbound Receiver component to receive inbound email messages and the Communications Inbound Processor component to use business logic to process email messages. These components process all inbound email messages (Web-structured and unstructured). You use the Communications Outbound Manager component to send responses to messages. For more information about the Siebel Email Response architecture, see Architecture for Siebel Email Response.

This architecture provides for better performance and greater scalability. Siebel Email Response can run continuously (24 hours a day, 7 days a week) with no manual restart when you change profiles and response groups. Depending on your business needs, you can run Siebel Email Response in real-time mode, with only the Communications Inbound Receiver component processing email, or in nonreal-time mode, with both Communications Inbound Receiver and Communications Inbound Processor processing email, using multiple instances of the server components on different Siebel Servers.

Cleanup Utility for Siebel File System

Communications Inbound Receiver and Communications Inbound Processor use the Siebel File System for temporary storage and to hold copies of any attached files. To clean up any orphan files (files with no corresponding record in the Siebel database) in the file attachment directory, you can use a command-line utility, sfscleanup.exe. However, to avoid accidentally removing any files that Communications Inbound Receiver creates, make sure that you do not use the /g option when using this utility. For information about using the sfscleanup.exe utility to clean up Siebel File System, and for a list of sfscleanup.exe parameters, see Siebel System Administration Guide.