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Siebel Email Administration Guide > Overview of Siebel Email Response > Features for Siebel Email Response >
Timestamp Fields
Siebel Email Response Analytics enables you to create multiple timestamps for an email message as it moves through the different stages of processing. The timestamp fields are initially recorded at various points in the workflow and then written to the S_EM_RESP_TM table using the Update Analytics Record method in the Inbound Email Database Operations business service. Table 3 shows the timestamp fields.
Table 3. Siebel Email Response Timestamp Fields
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Received |
The time that Siebel Email Response receives an email. |
Processing |
The time that Siebel Email Response begins processing an email. |
Created |
The time that Siebel Email Response creates an activity for an email. |
Server Send |
The time that Siebel Email Response sends an auto-acknowledgement or an auto-response for an email. |
Reply |
The time that an agent responds to an email. |
Agent Send |
The time that an agent sends out a response email. |
Assigned |
The time that an event is assigned (through Assignment Manager or a custom routing and queueing solution) to an agent. |
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