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About the Shopping Service Business Service

In Siebel eSales, the Shopping Cart and order management use workflows for various actions, such as checking out, editing quotes, modifying orders, and so on.

The Shopping Service business service provides methods that can be invoked in the workflows. In addition, in Siebel 7 the Add to Cart feature has been moved from the Quote business component to the Shopping Service business service. This is because business services can be accessed more universally than business components.

Therefore, the Shopping Service can support other features such as Add to Favorites, Quick Add, and Save Cart As Template. It is also easier for other applications, such as Siebel Partner Relationship Management, to integrate with Siebel eSales order management.