Siebel eService Administration Guide Addendum for Industry Applications > Siebel eEnrollment for Financial Services > Administering Siebel eEnrollment for Financial Services >

Setting Up Provider Search for Siebel eEnrollment for Financial Services

A member of a health plan can search for health plan providers that meet user-defined criteria, such as specialty or locale. The member can enter search criteria in one or more of the ten fields in the Find Provider form applet. The resulting list includes providers that meet all of the criteria.

Only providers that are contracted providers for a member's health product are included in the list of providers or in the provider search list for that product.

Text fields in the Find Provider form applet include First Name, Last Name, Street Address, City, and Postal Code.

Criteria in text fields must not contain quotes. Text strings in a field can use AND, OR, or NOT as connectors. Criteria can contain wildcards. The asterisk (*) is a wildcard for any string, and the question mark (?) is a wildcard for any character. For example, searching on dat* finds records containing date, database, data source, and so on. Searching on dat? finds records containing date, data, and so on.

Table 16 shows the lists of values that populate the fields in the Find Provider form applet.