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Siebel eService Administration Guide Addendum for Industry Applications > Siebel Insurance eService > Administering Siebel Insurance eService > Setting Up Service Provider SearchWhen creating a self-service claim on a Siebel Insurance eService Web site, a customer can search for a partner business that can rectify the problem relating to the claim. Businesses might include auto body repair shops and electrical contracting companies. The service provider search is based on the Siebel Partner Locator. To create a claim, the customer clicks the View Claims and Payments hyperlink in the Customer Services applet of the home page. The customer clicks the New button in the Claims applet, completes the necessary fields, and clicks the select button in the Pick Service Provider field. The customer then follows the instructions on the Service Providers applet and a list of partner service providers appears. Create a service provider. For detailed instructions about how to create a service provider, see Siebel Partner Relationship Management Administration Guide. The general steps, along with information specific to Siebel Insurance eService, follow:
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