Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService > Managing Applications >
Cancelling Applications
Citizens might decide to not apply for benefits after starting an application, or they might want to discard an existing application, and create a new application. In the My Applications view, citizens can cancel applications with a Status field value of Saved, Submitted, or Rejected. When they cancel an application, the Status field value changes to Cancelled. To cancel an application
- In the Siebel Public Sector eService Web site, click the My Applications tab.
- (Optional) To find a specific application, click Query, enter the search criteria in the fields in the My Applications form, and click Go.
NOTE: For the form fields in which you can type text, you can use a wildcard to search, which in this case is an asterisk (*). For example, you can type *89* in the Application number (#) field to find all applications that contain the number 89 within the application number.
- Select the application that you want to cancel.
- Click Cancel Application.
The Status field value for the application record changes to Cancelled.
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