Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService > Managing Applications >

Deleting Applications

To clear unneeded records from the My Applications screen, citizens can delete application records with a Status field value of Saved, Rejected, or Cancelled. Although agents can view applications with any Status field value in the Siebel Public Sector application, they cannot view applications after citizens delete them.

To delete an application

1. In the Siebel Public Sector eService Web site, click the My Applications tab.
2. (Optional) To find a specific application, click Query, enter the search criteria in the fields in the My Applications form, and click Go.

   NOTE:  For the form fields in which you can type text, you can use a wildcard to search, which in this case is an asterisk (*). For example, you can type *89* in the Application number (#) field to find all applications that contain the number 89 within the application number.

3. Select the application that you want to delete.
4. Click Delete.