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Oracle® Real User Experience Insight Release Notes
Release 6.0.1 for Linux x86-64

Part Number E16293-03
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Oracle® Real User Experience Insight

Release Notes

Release 6.0.1 for Linux x86-64


December 2009

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

RUEI is a Web-based utility to report on real-user traffic requested by, and generated from, your network. It measures the response times of pages and transactions at the most critical points in your network infrastructure. An insightful session diagnostics facility allows Application Managers and IT technical staff to perform root-cause analysis.

This document provides information about the changes introduced to Oracle Real User Experience Insight (RUEI) in release 6.0.1. Known issues and limitations are also described. It is recommended that you review its contents before installing the product or upgrading to this version of the product.

This document contains the following sections:

1 New Features Included In The Release

Oracle Real User Experience Insight Release 6.0.1 contains a significant number of new features and enhancements. They include the following:

1.1 Accelerator-Specific Enhancements

In addition of the enhanced within the base product described above, the following enhancements have also been made to the version 6.0.1 accelerator packages:

  • Oracle E-Business Suite (EBS)

    • The monitoring of Oracle Forms traffic has been enhanced to support socket mode, as well as servlet mode.

    • The dependency on enabling End User Monitoring (for Oracle Forms version 10.1.2 and higher) or Chronos Monitoring (for Oracle Forms version 6i) has been removed. Note that if enabled, database time reporting is available within RUEI.

    • The script has been replaced by the Perl script. As a result, the script can now run on Microsoft Windows EBS servers, as well as Unix servers.

  • Siebel

    Supported has been added for the reporting of Siebel methods.

2 Installation/Upgrade Procedure

The installation procedure, together with the procedure to upgrade an existing RUEI 5.x or 6.0.0 installation to version 6.0.1, is fully described in the Oracle Real User Experience Insight Installation Guide.


The upgrade of existing accelerator packages (such as for Oracle E-Business Suite, JD Edwards, Siebel, and PeopleSoft) to release 6.0.1 must be performed at the same time as the upgrade of the RUEI system to version 6.0.1.

3 Known Issues And Limitations

Currently, the following issues are known to exist:

4 Compatibility Issues

If you are upgrading from a previous release, you should be aware of the following reporting differences:

5 Bugs Fixed

The following bugs have been fixed in this release:

6 Product Documentation

The latest version of the product documentation is available via the link below:

The page referred to above contains the following documents:

7 Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at, and a list of phone numbers is available at

Oracle Real User Experience Insight, Release 6.0.1 for Linux x86-64


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