29 Sample Twin Talk Enabler Configuration Procedures

This chapter provides sample scenarios for setting up Oracle Communications Billing and Revenue Management (BRM) Twin Talk Enabler.

Before you read this document, you should read "About Twin Talk Enabler".

Overview of Sample Procedures

The sections below describe how to set up Twin Talk Enabler so that:

Sample 1: Configuring Twin Talk so that the Primary and Secondary Accounts Use the Same Service

This section describes a sample procedure for setting up Twin Talk Enabler so that secondary accounts use the same service as their primary accounts.

Follow these procedures in the order given:

  1. Configuring BRM

  2. Creating Accounts

  3. Activating Twin Talk in the Registry

  4. Configuring the Twin Talk iScript

  5. Testing Usage Rating

This sample uses the following accounts listed in Table 29-1:

Table 29-1 Sample 1 Accounts

Account POID Associated number Description

Primary

1000

004912345678

The primary customer account. If no secondary account is selected from the ERAs, this account is charged.

AM

10001

004912345678001

The account to be charged for usage between 1:00 am and 11:00 am.

PM

10002

004912345678002

The account to be charged for usage between 1:00 pm and 11:00 pm.

OVERRIDE

10003

004912345678003

If the customer specifies an override (such as by typing two pound signs), this account will be charged regardless of the time of day settings defined in the AM and PM account ERAs.


Configuring BRM

Note:

When you use the same service for primary and secondary accounts, you don't need to configure pipelines except for adding the twin talk iScript.

To configure BRM for twin talk when using the same service for primary and secondary accounts:

  1. Open the ERA description file (BRM_Home/sys/msgs/eradescr/era_descr.locale) and add the ERA names and descriptions. BRM_Home is the directory where you installed BRM components.

    The following example entry shows twin talk account- and service-level profiles in the era_descr.en_US file:

    • For account-level profiles:

      STR
              ID = 30 ;
              VERSION = 1 ;
              STRING = "TWINTALK_ACCOUNT" ;
      END
      STR
              ID = 31 ;
              VERSION = 1 ;
              STRING = "To enable Twin Talk Account level provisioning tags." ;
      END
      
    • For service-level profiles:

      STR
              ID = 28 ;
              VERSION = 1 ;
              STRING = "TWINTALK_SERVICE" ;
      END
      STR
              ID = 29 ;
              VERSION = 1 ;
              STRING = "To enable Twin Talk Service level provisioning tags." ;
      END
      
  2. Save the file.

  3. Load the ERA names and descriptions into the database by using the load_localized_strings utility.

  4. Load the twin talk service-level ERA into the database by doing the following:

    1. Start Pricing Center and click Launch - Provisioning Tags.

    2. Add the TWINTALK_SERVICE era to a new or existing provisioning tag. For information, see Provisioning Tags Help.

    3. Select the description you entered in the era_descr.en_US file.

    4. Do not select the check box that indicates that provisioning is required.

  5. Load the twin talk account-level ERA into the database by doing the following:

    1. Add the following line to the BRM_Home/sys/data/config/pin_telco_tags_gsm file:

      account_era  "TWINTALK_ACCOUNT" 30 31
      
    2. Run the load_pin_telco_tags utility.

Creating Accounts

To create accounts when using the same service for primary and secondary accounts:

  1. Create a primary account with the /service/telco/gsm/telephony service:

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure the contact information and click Next.

    3. In the General tab, choose Euro as the primary currency and click Next.

    4. In the Plan tab, select the Standard GSM plan and click Next.

    5. In the Customize Services tab, associate a SIM Card and Number with the service and click Next.

    6. Complete setting up the account in the rest of the tabs.

  2. Start Number Administration Center and create the numbers 004912345678001, 004912345678002, and 004912345678003 with the TEL service.

  3. Create the secondary account AM.

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure the contact information and click Next.

    3. In the General tab, choose Euro as the primary currency, and click Next.

    4. In the Plan tab, select the Standard GSM plan and click Next.

    5. In Customize Services tab, associate number 004912345678001 with the service and click Next.

      Note:

      SIM card association is not required.
    6. Complete setting up the account in the rest of the tabs.

  4. Repeat step 3 for the PM and OVERRIDE accounts using the numbers 004912345678002 and 004912345678003, respectively.

  5. Add account- and service-level TWIN TALK ERAs for the primary account:

    1. In Customer Center, go to the Promotions tab of the primary account.

    2. In the Account-level Promotions section, add the following ERAs for TWINTALK_ACCOUNT:

      - AM_ACCT            001
      - TOD_AM_BEGIN       1:00 AM
      - TOD_AM_END         11:00 AM
      - PM_ACCT            002
      - TOD_PM_BEGIN       1:00 PM
      - TOD_PM_END         11:00 PM
      - OVERRIDE_ACCT      003
      
    3. In the Service-level Promotions section, select ServiceID GSM/Telephony.

    4. Add the following ERA's for TWINTALK_SERVICE:

      - AM_ACCT            001
      - TOD_AM_BEGIN       1:00 AM
      - TOD_AM_END         11:00 AM
      - PM_ACCT            002
      - TOD_PM_BEGIN       1:00 PM
      - TOD_PM_END         11:00 PM
      - OVERRIDE_ACCT      003
      

Activating Twin Talk in the Registry

Activate twin talk in the registry. See "Activating Twin Talk in the Pipeline Manager Registry".

Configuring the Twin Talk iScript

To configure the twin talk iScript when using the same service for primary and secondary accounts:

  1. Open the Twin Talk Enabler iScript (Pipeline_Home/iScriptLib/iScriptLib_Standard/ISC_TwinTalkEnabler.isc) with a text editor such as vi. Pipeline_Home is the directory where you installed Pipeline Manager.

  2. Change this line:

    edrString(DETAIL.INTERN_SERVICE_CODE) = "TTK"
    

    to this:

    edrString(DETAIL.INTERN_SERVICE_CODE) = "TEL"
    
  3. Check and modify the following lines as required.

    Note:

    By default, the TEL service configuration uses DETAIL.A_NUMBER to retrieve profile information. For more information, see step 4 in "Defining the EDR Container".
    • Change this line:

      edrString(DETAIL.INTERN_A_NUMBER_ZONE) = edrString( DETAIL.A_NUMBER) + pmAccount;
      

      to this:

      edrString(DETAIL.A_NUMBER) = edrString( DETAIL.A_NUMBER) + pmAccount;
      
    • Change this line:

      edrString(DETAIL.INTERN_A_NUMBER_ZONE) = edrString( DETAIL.A_NUMBER) + amAccount;
      

      to this:

      edrString(DETAIL.A_NUMBER) = edrString( DETAIL.A_NUMBER) + amAccount;
      
    • Change this line:

      edrString(DETAIL.INTERN_A_NUMBER_ZONE) = edrString( DETAIL.A_NUMBER) + nameValue[1];
      

      to this:

      edrString(DETAIL.A_NUMBER) = edrString( DETAIL.A_NUMBER) + nameValue[1];
      
  4. To use account-level profiles to select the secondary account, be sure that:

    • The following lines are commented out:

      # String result = getServExtRating(edrString(DETAIL.A_NUMBER),
      #                                    edrString(DETAIL.INTERN_SERVICE_CODE),
      #                                    "TWINTALK",
      #                                    edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
    • The following lines are not commented out:

      String result = getAcctExtRating(edrString(DETAIL.A_NUMBER),
                                           edrString(DETAIL.INTERN_SERVICE_CODE),
                                          "TWINTALK",
                                           edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
  5. To use service-level profiles to select the secondary account, be sure that:

    • The following lines are commented out:

      # String result = getAcctExtRating(edrString(DETAIL.A_NUMBER),
      #                                     edrString(DETAIL.INTERN_SERVICE_CODE),
      #                                     "TWINTALK",
      #                                     edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
    • The following lines are not commented out:

      String result = getServExtRating(edrString(DETAIL.A_NUMBER),
                                         edrString(DETAIL.INTERN_SERVICE_CODE),
                                         "TWINTALK",
                                         edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      

    Note:

    Both account- and service-level profiles can be accessed at the same time. You can customize your iScript logic to meet your requirements.
  6. Stop and restart BRM and Pipeline Manager.

Testing Usage Rating

To test usage rating when using the same service for primary and secondary accounts:

  1. Test usage rating for the primary account by sending this sample CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119113000;3000;0;0;NORM;123456;
    

    Check that usage is charged to the primary account (account POID 10000) by using Customer Center.

  2. Test usage rating for the AM account by sending this CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119103000;3000;0;0;NORM;123456;
    

    Check that usage is charged to AM_Account (account POID 10001) by using Customer Center.

  3. Test usage rating for the PM account by sending this CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119133000;3000;0;0;NORM;123456;
    

    Check that usage is charged to PM_Account (account POID 10002) by using Customer Center.

  4. Test usage rating for the OVERRIDE account by sending this CDR to a pipeline:

    TEL; 004912345678;0049100090##;20041119133000;3000;0;0;NORM;123456;
    

    Check that usage is charged to OVERRIDE _Account (account POID 10003) by using Customer Center.

Sample 2: Configuring Twin Talk so that Secondary Accounts Use Secondary Service /service/twintalk

This section describes a sample procedure for setting up Twin Talk Enabler so that secondary accounts use a different service (/service/twintalk) than that used by their primary accounts.

Follow these procedures in the order given:

  1. Configuring BRM

  2. Configuring Pipeline Manager

  3. Creating Accounts

  4. Activating Twin Talk in the Registry

  5. Configuring the iScript

  6. Testing Usage Rating

Notes:

  • The service code for /service/twintalk is TTK.

  • This sample uses the following accounts listed in Table 29-2:

Table 29-2 Sample 2 Accounts

Account POID Associated number Description

Primary

1000

004912345678

The primary customer account. If no secondary account is selected from the ERAs, this account is charged.

AM

10001

004912345678001

The account to be charged for usage between 1:00 am and 11:00 am.

PM

10002

004912345678002

The account to be charged for usage between 1:00 pm and 11:00 pm.

OVERRIDE

10003

004912345678003

If the customer specifies an override (such as by typing two pound signs), this account will be charged regardless of the time of day settings defined in the AM and PM account ERAs.


Configuring BRM

To configure BRM for twin talk so that secondary accounts use the secondary service /service/twintalk:

  1. Add the /service/twintalk storable class by using Developer Center. For information, see Developer Center Help.

  2. Open the event map configuration file (the BRM_Home/sys/data/pricing/example/pin_event_map) and add the twin talk event map definition:

    /service/twintalk
                     : /event/session/telco/gsm             : Real Time Telco GSM Session
                     : /event/delayed/session/telco/gsm     : Delayed Telco GSM Session
    
  3. Save the file.

  4. Load the event map into the database by using the load_event_map utility.

  5. Open the custom bill item tags configuration file (BRM_Home/sys/data/pricing/example/config_item_tags.xml) and define a tag for the twin talk service:

    <ItemTagElement>
          <ItemTag>twintalk</ItemTag>
          <EventType>/event/*</EventType>
          <ServiceType>/service/twintalk</ServiceType>
       </ItemTagElement>
    
  6. Save the file.

  7. Load the custom item tags into the database by using the load_config_item_tags utility.

  8. Open the custom bill item types configuration file (BRM_Home/sys/data/pricing/example/config_item_types.xml) and define a bill item type for the twin talk item:

  9. Save the file.

  10. Load the custom bill item types into the database by using the load_config_item_types utility.

  11. Open the ERA description file (BRM_Home/sys/msgs/eradescr/era_descr.locale) and add the ERA names and descriptions:

    The following example entry shows twin talk profiles in the era_descr.en_US file.

    • For account-level profiles:

      STR
              ID = 30 ;
              VERSION = 1 ;
              STRING = "TWINTALK_ACCOUNT" ;
      END
      STR
              ID = 31 ;
              VERSION = 1 ;
              STRING = "To enable Twin Talk Account provisioning tags." ;
      END
      
    • For service-level profiles:

      STR
              ID = 28 ;
              VERSION = 1 ;
              STRING = "TWINTALK_SERVICE" ;
      END
      STR
              ID = 29 ;
              VERSION = 1 ;
              STRING = "To enable Twin Talk Service level provisioning tags.";
      END
      
  12. Save the file.

  13. Load the ERA names and descriptions into the database by using the load_localized_strings utility.

  14. Load the twin talk service-level ERA into the database by doing the following:

    1. Start Pricing Center and click Launch - Provisioning Tags.

    2. Add the TWINTALK_SERVICE era to a new or existing provisioning tag. For information, see Provisioning Tags Help.

    3. Select the description you entered in the era_descr.en_US file.

    4. Do not select the check box that indicates that provisioning is required.

  15. Load the twin talk account-level ERA into the database by doing the following:

    1. Add the following line to the BRM_Home/sys/data/config/pin_telco_tags_gsm file:

      account_era   "TWINTALK_ACCOUNT" 30 31
      
    2. Run the load_pin_telco_tags utility.

Configuring Pipeline Manager

To configure Pipeline Manager when secondary accounts use the secondary service /service/twintalk:

  1. Follow the steps in "Activating Twin Talk in the Pipeline Manager Registry".

  2. To direct /service/telco/gsm/twintalk usage to a separate output file:

    1. Add the following text to the registry file (Pipeline_Home/conf/wireless.reg):

                #-------------------------------------------------------------------- 
                # The /service/gsm/twintalk output stream 
                #-------------------------------------------------------------------- 
                TTKOutput 
                { 
                  ModuleName = OUT_GenericStream 
      
                  ProcessType = RATING_PIPELINE 
                  EventType = /event/delayed/session/telco/gsm 
      
                  Module 
                  { 
                    Grammar = ./formatDesc/Formats/Solution42/V670_EVENT_LOADER_OutGrammar.dsc 
      
                    DeleteEmptyStream = True # defaults to TRUE 
      
                    OutputStream 
                    { 
                      ModuleName = EXT_OutFileManager 
                      Module 
                      { 
                        OutputPath = ./data/out/gsm/TTK 
                        OutputPrefix = test_TTK 
                        OutputSuffix = .out 
                        TempPrefix   = . 
      
                        TempDataPath    = ./data/out/gsm/TTK 
                        TempDataPrefix  = ttk.tmp. 
                        TempDataSuffix  = .data 
      
                        Replace = TRUE 
                      } 
                    } 
                  } 
                } # end of TTKOutput 
      

      Important:

      To ensure output file integrity, specify a unique combination of OutputPath, OutputSuffix, and OutputPrefix values for each output stream defined in the registry.
    2. Add the following text to the Pipeline_Home/iScriptLib/iScriptLib_Standard IRL_EventTypeSplitting.data file just before the entry .*;TELOutput:

      TTK;TTKOutput
      
  3. Save the file.

  4. Define the twin talk service:

    1. In Pricing Center, choose View - Pipeline Setup Toolbox - Product and Service.

    2. Add a record with service code TTK and PIN Service Type /service/twintalk.

  5. Map the twin talk service to a usage event:

    1. In Pricing Center, choose View - Pipeline Setup Toolbox - Product and Service - Reference mapping.

    2. Add a record with Reference Object /service/twintalk and Reference Parameter /event/delayed/session/telco/gsm.

  6. Define the EDR container:

    1. In Pricing Center, choose Pipeline Setup Tools - EDR - EDR Container Description - ALL_RATE - Alias Mapping.

    2. Add a record with Reference UniData_CustA, Key TTK, FieldID DETAIL.INTERN_A_NUMBER_ZONE.

  7. Set up a rate plan for the twin talk service:

    1. In Pricing Center, choose View - Pipeline Toolbox - Rate Plan.

    2. Create a rate plan with the code TwinTalk.

  8. Configure the price list and create the plan TTKPlan. For more information, see "Configuring Twin Talk Pricing".

Creating Accounts

To create accounts when secondary accounts use the secondary service /service/twintalk:

  1. Create a primary account with the /service/telco/gsm/telephony service.

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure the contact information and click Next.

    3. In the General tab, choose Euro as the primary currency and click Next.

    4. In the Plan tab, select the Standard GSM plan and click Next.

    5. In the Customize Services tab, associate a SIM Card and Number with the service and click Next.

    6. Complete setting up the account in the rest of the tabs.

  2. Create the secondary AM account with the /service/twintalk service.

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure contact information and click Next.

    3. In the Customize Services tab, enter the login 004912345678001 and the password and click Next. (The login is the primary account number plus the suffix 001 for the AM account.)

    4. Complete setting up the account in the rest of the tabs.

  3. Repeat step 2 for the PM and OVERRIDE accounts using login values 004912345678002 and 004912345678003, respectively.

  4. Add account- and service-level TWIN TALK ERAs for the primary account:

    1. In Customer Center, go to the Promotions tab of the primary account.

    2. In the Account-level Promotions section, add the following ERAs for the TWINTALK_ACCOUNT account.

       - AM_ACCT            001
      - TOD_AM_BEGIN        1:00 AM
      - TOD_AM_END          11:00 AM
      - PM_ACCT             002
      - TOD_PM_BEGIN        1:00 PM
      - TOD_PM_END          11:00 PM
      - OVERRIDE_ACCT       003
      
    3. In the Service-level Promotions section, select service ID GSM/Telephony.

    4. Add the following ERAs for TWINTALK_SERVICE:

      - AM_ACCT             001
      - TOD_AM_BEGIN        1:00 AM
      - TOD_AM_END          11:00 AM
      - PM_ACCT             002
      - TOD_PM_BEGIN        1:00 PM
      - TOD_PM_END          11:00 PM
      - OVERRIDE_ACCT       003
      

Activating Twin Talk in the Registry

Activate twin talk in the registry. See "Activating Twin Talk in the Pipeline Manager Registry".

Configuring the iScript

To configure the iScript when secondary accounts use the secondary service /service/twintalk:

  1. Open the Pipeline_Home/iScriptLib/iScriptLib_Standard/ISC_TwinTalkEnabler.isc iScript file.

  2. Be sure that edrString(DETAIL.INTERN_SERVICE_CODE) is assigned with the TTK service code.

  3. To use account-level profiles to select the secondary account, be sure that:

    • The following lines are not commented out:

       String result = getAcctExtRating(edrString(DETAIL.A_NUMBER),
                                          edrString(DETAIL.INTERN_SERVICE_CODE),
                                          "TWINTALK",
                                          edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
    • The following lines are commented out:

      #  String result = getServExtRating(edrString(DETAIL.A_NUMBER),
      #                                    edrString(DETAIL.INTERN_SERVICE_CODE),
      #                                    "TWINTALK",
      #                                    edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
  4. To use service-level profiles to select the secondary account, be sure that:

    • The following lines are commented out:

      # String result = getAcctExtRating(edrString(DETAIL.A_NUMBER),
      #                                      edrString(DETAIL.INTERN_SERVICE_CODE),
      #                                     "TWINTALK",
      #                                      edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      
    • The following lines are not commented out:

      String result = getServExtRating(edrString(DETAIL.A_NUMBER),
                                         edrString(DETAIL.INTERN_SERVICE_CODE),
                                         "TWINTALK",
                                         edrDate(DETAIL.CHARGING_START_TIMESTAMP));
      

    Note:

    Both account- and service-level profiles can be accessed at the same time. Customize your iScript logic according to your requirements.
  5. Stop and restart BRM and Pipeline Manager.

Testing Usage Rating

To test usage rating when secondary accounts use the secondary service /service/twintalk:

  1. Test usage rating for the primary account by sending this sample CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119113000;3000;0;0;NORM;123456;
    

    Check that usage is charged to the primary account (account POID 10000) by using Customer Center.

  2. Test usage rating for the AM account by sending this sample CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119103000;3000;0;0;NORM;123456;
    

    Check that usage is charged to AM_Account (account POID 10001) by using Customer Center.

  3. Test usage rating for the PM account by sending this sample CDR to a pipeline:

    TEL; 004912345678;0049100090;20041119133000;3000;0;0;NORM;123456;
    

    Check that usage is charged to PM_Account (account POID 10002) by using Customer Center.

  4. Test usage rating for the OVERRIDE account by sending this sample CDR to a pipeline:

    TEL; 004912345678;0049100090##;20041119133000;3000;0;0;NORM;123456;
    

    Check that usage is charged to OVERRIDE _Account (account POID 10003) by using Customer Center.

Sample 3: Configuring Twin Talk so that Secondary Accounts Use Secondary Service /service/telco/gsm/twintelephony

This section contains example steps for setting up twin talk using the /service/telco/gsm/twintelephony service with secondary accounts. In this scenario, the CSR doesn't use the login screen in Customer Center. Instead, you use the PCM_OP_CUST_SET_LOGIN opcode to associate the login with the secondary account.

Follow these procedures in the order given:

  1. Configuring BRM

  2. Configuring Pipeline Manager

  3. Creating Accounts

  4. Activating Twin Talk in the Registry

  5. Configuring the iScript

  6. Testing Usage Rating

Notes:

  • The service code for /service/telco/gsm/twintelephony is TTKTEL.

  • This sample uses the following accounts listed in Table 29-3:

Table 29-3 Sample 3 Accounts

Account POID Associated number Description

Primary

1000

004912345678

The primary customer account. If no secondary account is selected from the configured ERAs, this account is charged.

AM

10001

004912345678001

The account to be charged for usage between 1:00 am and 11:00 am.

PM

10002

004912345678002

The account to be charged for usage between 1:00 pm and 11:00 pm.

OVERRIDE

10003

004912345678003

If the customer specifies an override (such as by typing two pound signs), this account will be charged regardless of the time of day settings defined in the AM and PM account ERAs.


Configuring BRM

To configure BRM for twin talk so that secondary accounts use the secondary service /service/telco/gsm/twintelephony:

  1. Add the classes /service/telco/gsm/twintelephony and /config/telco/gsm/twintelephony by using Developer Center. For information, see Developer Center Help.

  2. Follow steps 2 through 14 of Configuring BRM in Sample 2: Configuring Twin Talk so that Secondary Accounts Use Secondary Service /service/twintalk, but replace all /service/twintalk specifications with /service/telco/gsm/twintelephony and replace all TTK specifications with TTKTEL.

  3. Create the provisioning tag for the secondary service by doing the following:

    1. Start Pricing Center and click Launch - Provisioning Tags.

    2. Click New, and enter a name for the provisioning tag.

    3. In the Service field, select /service/telco/gsm/twintelephony.

    4. Enter a description.

    5. Select the Deprovision when product is cancelled check box.

    6. On the Features tab, add a service extension with the code PIN_FLD_BEARER_SERVICE and the value T11.

    7. Add these features to the Features To Use list: CLIP, CW, VMBOX.

    8. On the Extended Rating Attributes tab, add a service ERA with the service code TWINTALK_SERVICE, and then select a name and a description for the ERA.

      Do not select the check box that indicates that provisioning is required

Configuring Pipeline Manager

To configure Pipeline Manager when secondary accounts use the /service/telco/gsm/twintelephony service, follow all steps in "Configuring Pipeline Manager" in "Sample 2: Configuring Twin Talk so that Secondary Accounts Use Secondary Service /service/twintalk", but replace all /service/twintalk specifications with /service/telco/gsm/twintelephony and replace all TTK specifications with TTKTEL.

Creating Accounts

To create accounts when secondary accounts use the secondary service /service/telco/gsm/twintelephony:

  1. Create a primary account with the /service/telco/gsm/telephony service.

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure the contact information and click Next.

    3. In the General tab, choose Euro as the primary currency and click Next.

    4. In the Plan tab, select the Standard GSM plan and click Next.

    5. In the Customize Services tab, associate a SIM Card and Number with the service and click Next.

    6. Complete setting up the account in the rest of the tabs.

  2. Create the secondary AM account with the /service/telco/gsm/twintelephony service.

    1. Start Customer Center and choose File - New - Consumer.

    2. In the Contact tab, configure the contact information and click Next.

    3. In the Customize Services tab, enter the login 004912345678001 and the password and click Next. (The login is the primary account number plus the suffix 001 for the AM account.)

    4. Complete setting up the account in the rest of the tabs.

    5. Start Developer Center and find the service POID of the account.

    6. Execute PCM_OP_CUST_SET_LOGIN to create the alias 004912345678001 for the secondary account. For more information, see "Creating Secondary Accounts with a Different (Twin Talk) Service".

  3. Repeat step 2 for the PM and OVERRIDE accounts using the login values 004912345678002 and 004912345678003, respectively.

  4. Perform step 4 in "Creating Accounts".

Activating Twin Talk in the Registry

Activate twin talk in the registry. See "Activating Twin Talk in the Pipeline Manager Registry".