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Index
A
ABObject.jar link link
Account Code link
AccountNum link link
ACD/PBX
and IVR Integration link
call processing link
dependency verification link
in enhanced passive mode link
in multi-site link
in passive mode link
in supported modes link
in telephony platform link
multi-site support for link
multiple link
ACD/PBXin supported modesactive modesupportedmodes link
active mode
and Inbound Telephony Server link
and IVR field mapping link
in routing link
in single-site architecture link
supported link
active-standby mode configuration link
adapter
C-based link
Custom C link
definition link
for SDK link
Java-based link
Adapter for Aspect Contact Server link
Adapter for Cisco ICM
and Oracle Telephony Adapter Server link
Adapter for Envox CT Connect link
agents link
Alcatel link
Alcatel teleset configuration link
ANI link link link
AO Customer Name interaction key link
AO Customer Phone Number interaction key link
architecture
IVR Integration link
multi-PBX link
multi-site link
server link
single-site link
Aspect link
Aspect Call Center link
Aspect CMI Server link link link link
Aspect Contact Center link
Aspect Contact Server link
Aspect teleset configurations link
Avaya Call Center link
Avaya MultiVantage link link
and middleware link
Avaya teleset configurations link
B
backup nodes link
blind transfer link link
C
C-based adapter link
call and data transfer scenarios link
call data keys link
Campaign Classification link
Campaign Name link
Campaign Schedule Name link
Canonical Phone Number link link link
cctapi.jar link
Cisco link
Cisco CallManager
teleset line configuration link
with Cisco ICM link
Cisco ICM link link
Cisco ICM Extended Call Context link
Cisco ICM Peripheral Gateway link
classification rules
features and functions link
operators and values for link
Classification Value interaction key link
classification values
definition link
classifications
configuring link
IVR mappings for link
types of link
versus routing link
Click-to-dial link
close media items link
computer telephony integration
in Oracle Advanced Inbound link
concurrent manager link
conditional dependencies link
Contact Center link
ContactNum link
ContractNum link
CT Connect
in upgrading link
Service Pack 3 link
ctcapi.jar link link link
ctcUnsupProc link
CTI middleware link
and adapter link
and ITS link
and IVR mapping link
and route points link
and sites link
configuring link
implementation overview link
in multi-site architecture link
in Oracle Advanced Inbound link
in single-site architecture link link
installation and dependency verification link
Custom C adapter link
Custom C Adapter Server link
Customer Data Lookup link
customer information-based routing link
Customer Name link
customer name link
D
data and call transfer scenarios link
data packets link link link
data type operators link
date operators link
dependency verification link
Dialed Number interaction key link
DNIS link link
dynamic groups link
dynamic route link
and PL/SQL queries link
and procedure parameters link
skill-based link
E
enhanced passive mode link link link
enterprise call and data transfer link
enterprise routing scenarios link
Envox CT Connect link
and client files link
and server log error link
and supported switches link
softphone performance issue link link
Ericsson link
Ericsson teleset configuration link
error
Intel CT Connect client and server link
error messages link
external data variable processing link link
G
global server group link link
groups
dynamic link
H
Hardware Number link
Hewlett-Packard UX11 link
I
IBM AIX link
implementation sequence link
Inbound Telephony Server link
and CTI middleware link
and IVR Integration link
definition of link
function of link
in multi-site server architecture link
in single-site architecture link
in single-site server architecture link
load balancing link
monitoring link
installation verification link
Integration link
Intel link
Intel CT Connect
and server log error link
client and server error link
in upgrading link
Interaction and Queuing Distribution Server
reroute timeout link
Interaction Blending link
Interaction Center Server Manager (ICSM)
definition link
in implementation link
in multi-site architecture link
interaction keys
for Contact Center link
for Oracle TeleService link
purposes of link
using link
Interaction Queuing and Distribution link
server types link
interaction queuing and distribution feature link
Interaction Queuing and Distribution server link link link
InvoiceNum link
IVR
and classification rules link
call processing link
data link
data packets link
definition link
fields link
mapping fields link
IVR Integration
alternative to link
and Oracle TeleService link
architecture link
call flows link
feature link
J
Java client files link
Java-based adapter link
java.lang.NoClassDefFoundError link
JDBC
definition of link
K
key-value pairs link
L
Linux link
load balancing link link
log in link
Lucent link
M
media item link link
media type values link
media types link
Microsoft Windows NT link link link link
middleware
and adapter link
and ITS link
and IVR mapping link
and route points link
and sites link
configuring link
implementation overview link
in multi-site architecture link
in Oracle Advanced Inbound link
in single-site architecture link link
installation and dependency verification link
parameters for adapters link
middleware-based multi-site functionality link
modes, supported link
monitoring link
multi-PBX architecture link
multi-site
definition link
queuing and distribution link
routing link
server architecture link link
N
node
assigning multiple servers to link
in active-standby mode configuration link
Nortel link
Nortel Meridian link link
Nortel Meridian with Envox CT Connect link
Nortel teleset configuration link
number operators link
O
operators link
Oracle Advanced Inbound
server architecture link link link
Oracle Advanced Outbound link
Oracle Call Center Connectors link
Oracle Customer Care link
Oracle Customer Interaction History link
Oracle eCommerce products link
Oracle Enterprise Routing link
Oracle Fields link link
Oracle Human Resources Management System link
Oracle Interaction Center link
Oracle Interaction Center Intelligence link
Oracle iStore link link
Oracle iSupport link link
Oracle IVR Integrator link
Oracle Routing Server link
Oracle Telephony Adapter SDK link
Oracle Telephony Adapter Server
and ctcUnsupProc error link
and CTI middleware link
configuring middleware link
definition link
function of link
in upgrading configuration link
load balancing link
log link
multi-site architecture link
overview link
single-site architecture link link
Oracle Telephony Manager
and customer information-based routing link
and screen pops link
definition link
in multi-site architecture link
in single-site architecture link
purpose of link
Oracle TeleSales
and IVR Integration link
and Oracle Advanced Inbound link
and screen pops link link
conditional dependencies link
screen pops link
Oracle TeleService
and IVR Integration link
and Oracle Advanced Inbound link
conditional dependencies link
screen pop generation link
screen pops link
Oracle Universal Work Queue
and classification values link
in multi-site architecture link
in single-site architecture link link
media action link
purpose of link
teleset number link
Other Party link
P
package link link
parameter equivalents link
passive mode
and PBX link
definition link
supported link
supported switches and middleware link
PBX/ACD
and IVR Integration link
call processing link
in enhanced passive mode link
in multi-site link
in passive mode link
PBXEXTN link
PhoneNumber link link
PL/SQL
queries and dynamic routes link
PL/SQL functions
and classification values link
and parameter sequence link
example link
primary node link
Priority Queue Time Out link
Procedure Parameters field link
Q
queues
and classifications link
and route points link
in customer information-based routing link
R
ReRoute/Priority Time Out (Seconds)) field link
RMANum link
route point
and IVR Integration link
configuring link
definition link
route priorities link
route rules link link
Route Type link
routes
dynamic link link
rule-based link
static link link
routing
configuring link
IVR mapping for link
versus classifications link
routing engine link
routing server
in global server group link
single-site architecture link link
rule-based routing link
S
scalability link link link
screen pops
and business applications link
and IVR Integration link link
and media actions link
conditional dependencies link
customized link
definition link
feature link
in call flows link
IVR mapping for link
seeded value link
sequence link
SerialNum link link
Server Application Data check box link
server load balancing link
ServiceRequestNum link
skill-based routing link link
softphone
definition link
media desktop link
performance issue link
speed dial link
teleset number link
Software Development Kit (SDK) link
speed dialing link
standby node link
static route link link link
string operators link
string value link
Sun Solaris link
super group link link
Switch Simulator
and multiple middleware definitions link
configuring middleware link
definition link
in verifying implementation link link link
switches
and multi-site link
supported link
switchessupportedmodes, supportedsupported modes for switches and middleware link
T
TagNumber link link
telephony parameters link
telesets
configuring link
line configurations link
telesets, importing and exporting link
timeout media items link link
transfer
blind link link
scenarios link
warm link link
V
value, seeded link
vectoring link
verification of installation and dependencies link
W
Wait Time link
Wait Time interaction key link
warm transfer link link
Web callbacks
application integration for link
call data for link
conditional dependencies for link
definition link
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