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Oracle Shipping Execution User's Guide
Release 12.1
Part Number E13431-04
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Using Shipping Exceptions

This chapter covers the following topics:

Overview of Shipping Exceptions

During the shipping and transportation of goods, unforeseen shipping exceptions can occur that conflict with the actual requirements of the shipper, transportation carrier, or customer.

If these exceptions are not handled promptly or properly, it could result in reduced customer satisfaction and loss of business and revenue for a company. Tracking exceptions can also be helpful to identify and correct defects in the business process.

Shipping Execution enables you to do the following:

Note: Exceptions and processes for exception handling must already be set up before exceptions can be viewed, logged, or updated. For more information, see Shipping Execution Setup, Defining Shipping Exceptions in Oracle Order Management Implementation Manual.

Viewing and Updating Logged Shipping Exceptions

In the View Exceptions window, you can track, review, and update current and past exceptions that have been logged either manually or automatically.

You can use the Find Exceptions window to find selected exceptions or all exceptions. The search displays the results in a series of tabs in the View Exceptions window:

You can also select a single exception to view or update it. Single exceptions display in the Log Exceptions window.

In both the View Exceptions and Log Exception windows, you can update details about a selected exception by choosing the tab that corresponds to the information you want to update, and updating the fields in that tab.

Some exceptions are set up to notify you automatically if an exception occurs during a shipping process (such as ship confirm). The notification alerts you that an exception has occurred and displays details to help you identify the exception.

Note: Exceptions and processes for exception handling must already be set up before exceptions can be viewed, logged, or updated. For more information, see Shipping Execution Setup, Defining Shipping Exceptions in Oracle Order Management Implementation Manual.

To view and update logged shipping exceptions

  1. Navigate to the View Exceptions window.

    View Exceptions Window

    the picture is described in the document text

  2. Choose the Find icon to display the Find Exceptions window.

    Find Exceptions Window

    the picture is described in the document text

  3. Select one or more of the following criteria for your query. Select only the criteria for the exception(s) you want to find:

    Note: To view all exceptions, leave the search fields blank and click Find.

  4. Once you have completed your entries, click Find to display the search results in the View Exceptions window.

    View Exceptions Window (with results)

    the picture is described in the document text

  5. Click the tab that corresponds to the information you want to view regarding the exception.

    You can view details for the Exception, Trip, Delivery, Container, and Inventory.

  6. To view or update a single exception:

Logging New Shipping Exceptions

Exceptions are logged automatically and manually. For information on automatically logged exceptions, refer to the Order Management Implementation Manual.

The following outlines a simple shipping process that requires a manual exception to be logged:

The following are ways of logging a manual exception:

To log a new shipping exception

  1. Navigate to the Log Exceptions window.

  2. Select an exception name from the LOV.

    When you select an exception name, the exception definition associated with that name defaults into the Log Exception window. After the values default to into the window, you can update fields you want to change (those not grayed out). For example, you may want to change the exception behavior of the exception.

    If you do not want to use a pre-defined exception name, leave the Exception Name blank and complete the fields required for the new exception you are logging:

  3. Enter a message to explain the nature of the exception.

    This message will be visible to other users who view the exception.

  4. Based on your exception setup, one of the following Exception Behaviors is defaulted:

  5. The Status is determined by your other selections:

    One of the following statuses can display in the Status field:

  6. Select the logging entity to indicate the party that the exception is being logged against (the party who caused the exception).

    Choices in the LOV include: Receiver, Shipper, and Transportation Carrier.

    Logging User ID is not user-enterable. The application user ID of the person submitting the exception is automatically stored as the Logging User ID.

  7. Enter the logged at location to identify the location the logging entity belongs to.

  8. Select the exception location where the exception occurred.

  9. Navigate to the Trip/Delivery/Container tab.

  10. Select the trip name of the shipping exception.

    The Stop Location field defaults with the stop locations for the particular trip.

    Log Exceptions Window - Trip/Delivery/Container Tab

    the picture is described in the document text

  11. Select the departure date for the trip.

    This window validates the arrival date is later than the departure date.

  12. Select the arrival date of the trip.

    This window also validates that the arrival date is later than the departure date.

  13. Select the delivery name of the exception.

  14. Select the delivery detail ID of the delivery.

  15. Select the container name of the exception.

  16. Choose the Inventory tab:

  17. Enter the inventory item involved in the exception.

    If the inventory item is not specified or if the exception name selected is not an inventory exception, the inventory fields are grayed and you cannot make any entries.

    Log Exceptions Window - Inventory Tab

    the picture is described in the document text

  18. Enter the details of the inventory item if you are logging an exception against an inventory item.

    If the exception is not logged against an inventory item, then the fields are grayed out.

    The following fields are dependent on the inventory item: item description, revision, serial number, lot number, unit of measure (UOM), and quantity:

  19. Click OK to save your changes.

Purging and Resolving Logged Shipping Exceptions

To help maintain your shipping exception records and conserve computer storage space, you may want to purge (delete) logged shipping exception records that are no longer required. For example, you may want to purge shipping exception records that are five months and older.

You might also want to mass change the status of (resolve) shipping exceptions.

You must use the Resolve/Purge Exceptions Parameters window to resolve or purge shipping exceptions.

Note: Be careful when resolving and purging (deleting) shipping exception records—you cannot undo the action or retrieve your purged data.

To resolve or purge selected logged shipping exceptions

  1. Navigate to the Resolve/Purge Exceptions Parameters window.

    Resolve/Purge Exceptions Parameters Window

    the picture is described in the document text

    Select and enter only the criteria required for your resolve or purge:

  2. Click Submit to resolve or purge the exceptions.

To resolve or purge all logged shipping exceptions

  1. Navigate to the Resolve/Purge Exceptions Parameters window.

  2. Leave all the fields blank in the Resolve/Purge Exceptions Parameters window and select Close or Purge from the Action list of values.

  3. Click Submit to display the Decision box.

  4. Choose Yes to purge all logged shipping exceptions or choose No to cancel the purge.

  5. If you chose Yes, the logged exceptions are purged.