Managing Categories

This chapter covers the following topics:

About Managing Categories
Categories: Setting Up, Updating, Moving, and Deleting

About Managing Categories

Categorization of solutions is the process of grouping solutions together for browsing or for performing a category-specific search for solutions. You organize solutions into categories for convenient management. Using the analogy of a library, you could:

Characterize fiction as a category.
Characterize mysteries and classics as subcategories.
Compare book titles to solutions.

While a knowledge administrator can create an unlimited number of categories for their company's specific needs, categories are more effective and easier for users to navigate if you limit their number.

Solution categories are the same as categories.

Categories: Setting Up, Updating, Moving, and Deleting

You use a closely related set of windows to set up, update, move, and delete categories.

Navigation

Setup > Categories

Notes

Categories help control Security and access to solutions. You control access to categories through the Visibility setting. The Visibility settings of categories, solutions, and statements are factors to determine whether or not a particular user can access the solution. The Visibility setting specifies the confidentiality of the solution.
When you define the categories, you choose from a list of visibilities for each category. You cannot specify that a child category--a subcategory--be more visible than its parent category. Oracle Knowledge Management filters the list of available visibilities that are available for a child category according to the Visibility of its parent.
You also organize categories into views or Category Security Groups. Category Security Groups define which categories a user can see by way of its association with user Responsibilities.

For more information about Security, Visibility, and Category Security Groups, see Managing Security.
Knowledge workers can add more than one category to a solution. Categories are a mandatory attribute for creating solutions. For example, a computer manufacturer might have a solution that addresses issues with both a printer and a laptop computer. If that company had both Computer and Printer categories, it would make sense to add both of the categories to the solution. Hello
Knowledge workers can add more than one category to a solution. Categories are a mandatory attribute for creating solutions. For example, a computer manufacturer might have a solution that addresses issues with both a printer and a laptop computer. If that company had both Computer and Printer categories, it would make sense to add both of the categories to the solution.
Knowledge administrators define and manage the number of categories in the knowledge base to ensure that categories are meaningful. It is important that the knowledge administrator create enough categories for the segmentation to be useful, but not create so many categories that hierarchy becomes unmanageable.