Oracle Knowledge Management Implementation and Administration Guide

Contents

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Getting Started

This part of the Oracle Knowledge Management Implementation and Administration Guide contains the following chapters:

Introduction

System Requirements

Dependencies and Integration Points

About This Chapter

Related Documentation and Training

Mandatory Dependencies

Conditional Dependencies

Dependency Setup Checklist

Installation and Dependency Verification

Implementing Oracle Knowledge Management

This part of the Oracle Knowledge Management Implementation Guide contains the following chapters:

Implementation Overview

About Implementation

Set Up Function Security and Menu Security

Menus

Functions

Job Roles and Process Flows

About Process Flows and Associated Job Roles

Knowledge Administrator Flows

Knowledge Worker Flows

Implementation Tasks

Implementation Tasks

About this Chapter

Prerequisites and Mandatory Dependencies

Create Users and Resource Groups

Create a Knowledge Administrator

Set Up Authoring Flows

Create a Resource Group

Set Up Repositories

Set Up Security

Define Visibility

Define Categories

Define Category Security Groups

Associate Categories with Category Security Groups

Associate Authoring Flows with Category Security Groups

Set Up the Knowledge Base Structure

Set Up Autolinks

Implementation Prerequisites and Considerations

Set Profile Options

Import Solutions

Set Up Top Solutions for Oracle iSupport Users

Performance Considerations

Make Changes to Security Setup

Using Parallel Workers

Hide Related Category Bin and Related Products Bin in iSupport Solution Detail Page

Comments for a Solution from iSupport Users

Customizations and Extensions

About this Chapter

Customize with Personalization

Define Simple Search Repositories

Create a Simple Search Custom Repository for a Service Provider

Define a Simple Search Custom Repository for a Service Provider

Create a Simple Search Repository for a Service Requestor

Define a Simple Search Repository for a Service Requestor

Post Implementation Tasks

This part contains the following chapters:

Verifying Implementation

Verification of Implementation

Verify Knowledge Authoring

Verify Knowledge Search

Diagnostics and Troubleshooting

About this Chapter

Search Related Problems

Integration Related Problems

Authoring Related Problems

Setup Related Problems

Miscellaneous Problems

Integration of Oracle Products

This part contains the following chapter:

Integration

Integration

About this Chapter

E-Business Suite Integration

Forms-Based Applications

HTML-Based Applications

Additional Integration Setups

Map a Statement Type to a Note Type

Administration

This part of the Knowledge Management Implementation and Administration Guide contains the following chapters:

Note: Unless otherwise noted, you require the self-service login and Knowledge Administrator responsibility to access all Oracle Knowledge Management application pages described in this part. The description of each page does not repeat this information.

Managing Solution Types

About Solution Types

Create a Solution Type

View or Update a Solution Type

Managing Statement Types

About Statement Types

Create a Statement Type

View or Update a Statement Type

Managing Categories

About Managing Categories

Categories: Setting Up, Updating, Moving, and Deleting

Managing Authoring Flows

About Authoring Flows

Create an Authoring Flow

Enable or Disable an Authoring Flow

View and Modify an Authoring Flow

Managing Repositories and Contexts

About Repositories and Contexts

Manage Repositories

Map Contexts to Repositories

Managing Security

Summary

About Visibility

Category Security Groups

Solution Security Filtering Hierarchy

Statement Filtering and Category Security Groups

About Associating Solutions and Categories

Solution Security Relationships

About Changing Security Settings

Set Up and Maintain Visibility Levels

Set Up and Maintain Category Security Groups

About Category Security Groups

About Organizing Category Security Groups

Create a Category Security Group

Update a Category Security Group

Delete a Category Security Group

Managing Autolinks

Create or Update Autolinks

Assign Autolinks to Contexts

Example of Creating an Autolink to a Solution

Preview Autolinks

Seeded Information

Online Help Targets

Profile Options

About this Appendix

Before You Begin

Overview of Setting Profile Options

Set Up Profile Options

List of Profile Options

Lookup Types

About this Appendix

List of Lookup Types

Query and Edit Lookup Types

Concurrent Programs

List of Concurrent Programs

Sample File For Solution Import Program

Example of a Solution File for the Solution Import Program

Frequently Asked Questions

Scoring in Searches

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