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Index
A
access
level, Restricted and Limited link
level. See also Visibility Level. link
Visibility Level link
access controls
read link
write link
access controls, about link
accumulate link
action link
action to perform, authoring flow link
Advanced Search
configure button with function link
See also Advanced Solution Search. link
Advanced Solution Search
about link
about default search link
conducting link
configure link
controls to access link
defined link
filter or display scores link
objective, results, usage link
pass or pull mapped notes link
permission link
product and work summary link
profile, platform attribute link
published solutions link
repair order link
search for statements with link
security menu link
service request note link link
troubleshooting search link
All Keywords
defined link
text searching link
Any Keywords
defined link
text search link
applications, profile level link
assigned resource groups, authoring flow link
attachments, what are link
authoring
notification, while link
verify knowledge link
authoring flows
action to perform link
assigned resource group link
associate to Category Security Group link
change link link
confirmation, receive or review link
create link
create resource group link link
create resource groups link
default link
design link
disable link
e-mail notification link
enable link
example of link
life cycle link
lookup type for steps link
manage link
obsolete a solution link
overview link
profile option, default link
profile option, select link link
receive e-mail notification link
resource group link
resource group example link
Responsibility link
review and approve solutions link
review process link
save and submit solution to link link link
select link link link
select a step in link
select status link link
select step link
select, profile option link
sent notification during link
set profile link
set profile option link
set up resource groups link
solution status link
solution submitted to link
specify step link
status link
status or step link
step link
subscription link
user-defined link
verify resource group link
verify setup link
view or modify link
what are link
Authoring status link
Autolink
content type, HTML with link
content type, Text with link
create links link
define key keyword pattern words link
destination, create function link
font style, Text with link
in solution import program link
set up link
autolinks
remap for agent-facing pages link
B
Boolean link
C
categories
about setting up link
add to solution link link
associate Category Security Groups with link
associate solutions with link
control access with Visibility setting link
manage link link
organize solutions into link
overview link
parent-child security level link
security link
specify Visibility level link
status link
usage with Solution-Level Security link
user access to link
Visibility link
Visibility Level link
what are link
Category Security Group
access to, profile option link
Category Security Groups
about link link
about organizing link
associate categories with link
associate Responsibility with link
associate solutions and categories link
associate with authoring flow link
associating solutions link
create link
delete link
filtering hierarchy link
relationship with Responsibility link
relationship with User Access link
set up and maintain link
solution filtering hierarchy link
statement filtering link link
summary link
update link
cause link
change authoring flows link
comments, add to solution for reviewers link
concurrent programs, unlock solutions link
conditional dependencies link
confirmation, receive or review link
content types
default statement link
HTML link
HTML with Autolink link link
Text link link
Text with Autolink link link
CS_Advanced_Search permission link
CS_Assoc_Ext_Obj_To_Sol permission link
CS_Freq_Used_Def_Update permission link
CS_Freq_Used_Def_View permission link
CS_KB_RTE_FONT_COLOR lookup type link
CS_KB_RTE_FONT_LIST lookup type link
CS_KB_SCORE lookup type link
CS_KB_STATUS lookup type link
CS_KB_USAGE_TYPE_WEIGHT lookup type link
CS_Solution_View permission link
CS_Solution_View_Internal permission link
CS_Solutions_Comments_Add permission link
CS_SYSTEM_ADMIN link
CS_Types_Edit permission link
CS_Types_View permission link
CS_Worflow_Setup_View permission link
CS_Workflow_Setup_Update permission link
D
default
authoring flow link
search mode, Simple Search link
search, set link
solution Visibility link
delete
Solution Type link
Statement Type link
dependencies
setup checklist link
verification link
design
Solution Type link
Statement Type link
disassociate
solution type from statement type link
statement type from solution type link
DR mode, about link link link link
Draft status link link link
E
e-mail notifications, authoring flow link
edit, solution link
employee resource
about link
set up in HTML link
end users, flows link
External
access level link
external links
add to solution type link
relate statement type to link
External, Visibility Level link
F
filter
visibilities link
filtering
Category Security Groups link
Category Security Groups and statements link
statements with Category Security Groups link
flows
end user link
Knowledge Administrator link
process link
font color, for Rich Text Editor link
font styles, specify link
font, configure list for Rich Text Editor link
Frequently Used Solutions, Top Solutions link
function security, about link
function, configure Advanced Search button link
functions
with menus link
G
guest users
access link
set up link
H
hierarchy, solution filtering link
HTML
content type link
with Autolink content type link link
I
implementation, overview link
import, solutions link
installation site, profile level link
installation, verification link
integration
flow, search link
Oracle Depot Repair link
problems and solutions link
store search to use link
with Oracle Workflow link
with other products link
Internal
access level link
user Visibility Level link
J
job roles, about link
K
key features link
Knowledge
Action for Negative Solution Feedback link
Action for Positive Solution Feedback link
Assigned Category Security Group link
Assigned Statement Visibility Level link
Assigned Visibility Level link
Batch size of solutions to index link
Category assigned to Solutions created through third party application link
Character display format for Statement text link
Concurrent Search Mode for Simple Search link
Default Searching Method link
Default Solution Type for Authoring link
Default Solution Visibility Level link
Default Statement Content Type link
Default Statement Visibility Level link
Display "Using" search option on advanced solution Search link
Display "Using" search option on simple search link
Display Platform Attributes throughout Knowledge Management link
Display Product Search Criteria link
Display Quick Find link
Display Search Related Solutions button on advanced solution link
Display search results above the score link
Filter solutions with no product association from search results link
Ignore word match frequency in solution search results link
Index Content As Soon As Possible link
Maximum number of search results to display link
Pass all mapped notes to KM for solution searching and authoring link
Percentage of usage weighting in solution search result score link
Repositories to search across in simple search link
Search results score includes weighting from Product, Platform and category filters link
Search to display for integrating applications link
Select Authoring Flow link
Starting Category for Browsing Solutions link
Statement display order on solutions details link
Time period (in days) for solution usage aging link
Time period (in seconds) for user activity log link
Token used for "Ignore match frequency" profile option link
Trim extremities of usage score link
Knowledge Administrator, flows link
knowledge authoring, verify link
knowledge base
manage structure of link
search link
set up structure link
knowledge base structure, setup link
Knowledge Management
Calculate Solution Usage Score concurrent program link
Category Index Synchronization concurrent program link
mark solutions for text re-indexing concurrent program link
Purge Tracking History concurrent program link
Solution Export Program concurrent program link
Solution Import Program concurrent program link
Solution Index Synchronization concurrent program link
Statement Cleanup concurrent program link
Statement Index Synchronization concurrent program link
unlock stuck solutions concurrent program link
update solution used count concurrent program link
knowledge search, verify link
Knowledge Worker, lock and update link link
L
levels
organization of Visibility link
seeded Visibility link
Visibility, user link
Limited
access level link
links, create, Autolink link
lock and update
add comments when cannot link
after save or submit link
cannot link
edit statement, when link
Knowledge Workers link
knowledge workers link
need permission to link
other solutions link
solution link link
solution, when allowed link
lookup types
configure steps for authoring flow link
list of link
lookup, personalize Simple Search using FND link
M
manage, knowledge base structure link
manage, statement types link
mandatory statement types link
menus
list of link
list with Responsibility and tab link
security, about link
security, access control link
self-defined link
types of link
with functions link
merchant link
N
navigation menu link
note types
map to statement types link
relate to statement type link
Notes
component of service requests link
component, usage link
component, with TeleService link
mapping Statement Type to link
with solution link
notifications
during solution authoring flow link
e-mail, for a solution link
mailer, environment link
page, personalize link
receive e-mail link
send during authoring flow link
who receives link
notifications, authoring flow link
O
Oracle Depot Repair
integration link
review problems, repair order link
Oracle Text
what is link link
Oracle Workflow, integration with link
overview
security link
overview, Knowledge Management link
P
parties, resource link
partners, resource link
permission
about link
Advanced Solution Search link
CS_Advanced_Search link
CS_Assoc_Ext_Obj_To_Sol link
CS_Freq_Used_Def_Update link
CS_Freq_Used_Def_View link
CS_Solution_View link
CS_Solution_View_Internal link
CS_Solutions_Comments_Add link
CS_Types_Edit link
CS_Types_View link
CS_Worflow_Setup_View link
CS_Workflow_Setup_Update link
list of link
personalization, about customizing with link
personalize, notification page link
problems and solutions
common link
integration link
miscellaneous link
setup link
process flows, about link
profile options
default authoring flow link
levels link
select authoring flow link link link
set up link
profiles
assigned Visibility level link
configure look and feel link
data storage link
enable usage recording link
find user actions link
level link
making Rich Text Editor appear link
option
access to Category Security Group link
option, mandatory link
option, remove category link
option, seeded link
option, set link
options, before configuring link
options, set link
pass all mapped notes link
platform attribute link
Restrict link
search to display link
search, from integrated module link
select authoring flow link link
solution feedback link
track solutions view link
track solutions viewed link
verify security link
Publish status link
Published status link link
R
read access controls link
receive confirmation link
recommended solutions link
relationship, defined link
relationships
Visibility Levels and categories link
Visibility Levels and users link
Visibility Levels, solutions, statements link
remap, autolinks for agent-facing pages link
repository
define agent-facing Simple Search link
specify link
specify to search link
Resource Group Assigned, example link
resource groups
assign to step link
associated with step link
authoring flow link
create link link
create, authoring flow link
create, for authoring flow link
example link
example of link
members of link
members to complete link
set up for authoring flows link
set up in HTML link
to step, associate unique link
track solution publishing link
verification link
verify link
write-access control link
resources, what are link
responsibilities
associate Category Security Groups with link
list with menus and tabs link
menu link
relationship with Category Security Groups link
set up link
table of link
Responsibility
profile level link
Restricted
access level link
restrictions, Visibility Level link
review, process, authoring flow link
reviewers, add comments to solution link
Rich Text Editor
configure font color link
configure font list for link
create statement link
Create Statement page link
create statements through link
include image files link
troubleshooting, appearance link
roles
about link
CS_SYSTEM_ADMIN link
S
save and resume work later link
save and submit solution to authoring flow link
Saved status link link
Score link
search
All Keywords link
Any Keywords link
knowledge base link
statement, about link
verify knowledge link
search results, weighting score link
SearchItem, what is link
SearchKeySet, what is link
SearchManager, what is link
SearchResult, what is link
SearchService, what is link link
Secure Enterprise Search
conditional setup dependency link
steps to integrate with Knowledge Management link
security
categories in link
category usage with solution-level link
change settings link
control access link
overview link
relationships with solutions link
Visibility link
security menu link
select step in authoring flow link
service requests
note Advanced Solution Search link
notes link link
set default search method link
Simple Search
about link
browse from link
browse Solution Categories link
configure link
default link
default method link
default search mode link
define agent-facing repository link
display or filter score link
effective text searches link
filter or display scores link
from integration flow link
guest user link
objective, results, usage link
pass or pull mapped notes link
personalization using FND link
security menu for link
specify repositories link
specify repositories to search link
specify Using option link
SQL Exception link
store search from integration link
troubleshooting search link
using published solution link
verification link
weighting score link
solution categories link
See also categories.
Solution Category, browse link
solution import program, Autolink in link
solution types
add external link to link
associate solution type to statement type link
associate statement type required link
associate to statement type link
create link link
delete link link
design link
disassociate from statement type link link link
examples of link
manage link
organize solutions into link
overview link
set up link
Solution-Cause-Action link
update link
view link
Solution-Cause-Action (SCA) Solution Type link
solution-level security. link
See security.
solutions
add category to link link
add comment to link
add comments to link
associate with categories link
associate with Category Security Groups link
browse link
cannot lock and update link
control access to link
create Top, for iSupport link
defined link
filtering hierarchy link
Frequently Used link
import link
in progress link
lock and update link link link
most restrictive Visibility link
Notes link
organize into categories link
organize into solution types link
other, lock and update link
permission to lock and update link
receive e-mail notification link
recommended link
restrict access to link
review and approve link
review status of link
review tasks for link
save and submit solution, in authoring flow link
save and submit to authoring flow link link
search published link
security relationships link
status, in authoring flow link
submit to authoring flow link
unlock link
user access to link
Visibility link link
Visibility Level link
Solutions in Progress
about link
review link
statement search, about link
statement types
add link
associate solution type requirement link
associate to solution type link link
associate with solution type link
create link link
delete link
design link
disassociate from solution type link link link
end-dating link
manage link
mandatory link
organize statements into link
relate to external link link
relate to note type link
remove link
set up link
smap to note type link
view link
what are link
statements
content type, default link
create through Rich Text Editor link link link
defined link
edit, when locking and updating link
field length link
filtering with Category Security Groups link
most restrictive Visibility link
organize into types link
search with Advanced Solution Search link
set default Visibility link
user access to link
Visibility link link link
Visibility Level link
what are link
status
Authoring link
authoring flow link
authoring flow solution link
defined link
Draft link link link
in a category link
negative link
Publish link
Published link link
review link
review status of solution link
Saved link link
select in authoring flow link link
solution authoring flow link
solution to link
subcategories, restrict access to link
subscriptions
authoring flow link
supplier contacts, resource link
symptom, defined link
system requirements link
T
text
content type link
search, effective link
Text with Autolink
content type link
specify font style link
Top Solutions, create, for iSupport link
U
user access, relationship with Category Security Groups link
users
flows link
profile level link
set up guest link
Simple Search guest link
Visibility Levels link
Using option, specify link
V
verification
authoring flow setup link
installation and dependency link
Simple Search link
verify
knowledge authoring link
knowledge search link
Visibility
about link
access category, solution, statement link
assigned level, profile option link
control access to categories link
default solution link
External link
filtering, parent-child link
hide link
Internal link
Level, category link
Level, linear scale link
Level, solution link
Level, statement link
Level, user link
organization of levels link
part of solution link
read access control link
security link
seeded levels link
set default, new statement link
solution link
solutions, most restrictive link
specify level for category link
statement link link
statements, most restrictive Visibility link
update or delete link
user levels link
what is link
with categories link
with solutions link
with statements link
Visibility Level
high or restricted access link
low access link
Visibility level, what is link
W
workflows
permission to view solution authoring link
select HTML mail link
update authoring link
write access controls link
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