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Index
A
advanced exchange
repair type link
Advanced Scheduler, integration with link
Assignment Manager
integration with link
B
Bills of Material, integration with link
business process flows link
C
Charges, integration with link
Contracts, integration with link
counter, history issues link
Counters, integration with link
customer
data store, about link
management, about link
profile link
profile, engine link
profile, integration link
Customer Care, integration with link
Customer Profile, integration with link
D
Depot Repair
customer management link
key features link
relationship management link
what is link
Depot Repair Workbench
about link
E
estimate
in repair process link
in repair resolution management link
logistics and maintenance link
exchange
repair type link
F
Field Service, integration with link
G
General Ledger, integration with link
H
history
counter issues link
detailed service link
HRMS, integration with link
I
Install Base, integration with link
integration with other Oracle modules link
internal repairs business flow link
Inventory, integration with link
invoice
about link
create with loaner link
repair and return link
use with Order Management link
iSupport, integration with link
K
Knowledge Management
database, about link
integration with link
L
labor
charging and invoicing link
log using the Deport Report Report link
transfer for invoicing link
loaner
about invoicing customer link
repair and return repair type link
repair type link
logistics maintenance
with call center business flow link
without call center business flow link
N
Notes, integration with link
O
Order Management
integration with link
invoice customer link
P
Pricing, integration with link
profile
customer link
Purchasing, integration with link
R
Receivables, integration with link
refurbishment repair type link
relationship management, about link
repair
invoice customer link
invoicing with repair and link
repair and return
repair type link
repair job
management, tasks link
management, WIP link
repair resolution management link
repair type
about link
advanced exchange link
exchange link
loaner link
loaner, repair and return link
processing link
refurbishment link
repair and return link
replacement link
return only repair link
standard link
third party repair link
replacement
repair type link
Resource Manager, integration with link
return materials authorization. See RMA. link
RMA
Charges link
completion of line link
loaner link
loaner, repair, and return link
Order Management link
repair and return link
S
serial number
changes to link
Serial Reservations
setup link
service
detail history of link
service request
access knowledge repository link
builder link
in business flow link
internal repairs link
key management processes link
log link
management, about link
open link
Service Requests, integration with link
standard repair type link
status
change replaced product link
query order link
T
task
repair job management link
Task Manager, integration with link
TeleService
APIs link
TeleService, integration with link
W
WIP
repair job management link
Work in Process
integration with link
See also WIP. link
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