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Index
A
access Depot Repair link
accounting class, field link
Actual Qty for Tasks link
Actual UOM for Tasks link
additional item, ship link
advance exchange
process link
advanced exchange
repair type link
Advanced Scheduler, integration with link
all contracts link
approval
forced link
obtain customer link
Assignment Manager
icon link
integration with link
Audit link
audit
history log link
track task update link
Auto-Issue
repair items link
auto-receive link
B
Backflush
non serialized repair parts link
billing category link
Bills of Material, integration with link
Booked, status link link
business process flows link
C
charge line
add new link
delete a charge line link
edit, estimate link
estimate details link
Charges, integration with link
close
repair order link
service request link
Closed, field link
Completion Transactions window link
concurrent program
Customer Profile Engine link
contact
create customer link
enabling creation of link
Contact ID, field link
contact information, service request link
Contact, field link
contract
default repair order link
end date link
entitlement link
selected at service request level link
start date link
view active link
view all link
view coverage of service link
Contract Num, field link
Contracts, integration with link
counter, history issues link
Counters, integration with link
coverage, field link
create
customer contact link
manual ship line link
notes link
repair order link
repair task manually link
repair task, task template link
repair tasks link
RMA manually link
WIP repair job, multiple orders link
WIP repair job, single order link
Created, status link link
currency
field link
in estimate link
single, in repair order link
support within service request link
customer
approval, obtain link
contact, create a link
data store, about link
information, service request link
invoice link
management, about link
profile link
profile, engine link
profile, integration link
profile, open service request link
profile, review link
profile, view link link
Customer Care, integration with link
Customer Profile Engine concurrent program link
Customer Profile, integration with link
D
date closed
field link
repair order field link
service request field link
Date Created, field link
date opened
repair order field link
service request field link
debrief
invoice based on link
prepare repair tasks link
Debrief button link
Default check box link
Default PO Num
field link
Define Triggers
service bulletins link
Dependencies link
Depot Repair
customer management link
key features link
manage processes link
relationship management link
what is link
Depot Repair Workbench
about link link
Diagnostics tab
about and using link
Dynamic Repair BOM
select repair parts link
E
end date
contract or warranty link
Entered, status link link
escalated service request link
estimate
approval statuses link
create repair link
currency link
default repair order contract link
detail worksheet link
edit charge lines link
editable fields link
enable or disable link
expenses required link
fields of repair link
forced approval step link
freeze link
in repair process link
in repair resolution management link
labor required link
launch worksheet of link
line details area link
logistics and maintenance link
no charge link link
notes link
override charge link link
profile option, repair link
reason code link
recommended entry of charges link
repair charges link
repair, multi-record fields link
required material link
revise repair link
save link
save header and charge lines link
statuses link
summary of charges link
totals link
transactions to complete repair link
Estimate Approval Required link
Estimate Approved, field link
Estimate Qty for Tasks link
Estimate UOM for Tasks link
estimated charges fields link
Event link
exchange
process link
process advance link
repair type link
Execute Repair link
expense
billing category link
captured to complete task link
debrief a job link
enter required information link
required in estimate link
subtotal of estimated link
tab, in Debrief Report link
total in estimate link
F
Field Service, integration with link
Find Discrete Jobs window link
freeze estimate
See also frozen estimate. link
specify link
G
General Ledger, integration with link
H
history
audit log link
audit of tasks link
counter issues link
detailed service link
message, repair order link
message, view link
note about Installed Base product service link
product service link link
view message link
view product service link
window, service link
HRMS, integration with link
I
IB Ref Num, field link
Installed Base
display of product information link
note about product service history link
Installed Base, integration with link
Installed Products Only, check box link
Installed Site, field link
Instance number, in service request link
Instance, field link
integration with other Oracle modules link
internal repairs business flow link
inventory
logging service request for products in link
Inventory, integration with link
invoice
about link
based on debrief value link
create with loaner link
customer link
repair and return link
use with Order Management link
iSupport, integration with link
item
auto-receive link
receive general link
receive refurbishment link
ship link
ship refurbishment link
J
job status, field link
K
Knowledge Management
database, about link
integration with link
L
labor
billing category link
captured to complete task link
charging and invoicing link
debrief a job link
enter required information link
log using the Debrief Report link
required in estimate link
subtotal of estimated link
tab, in Debrief Report link
total in estimate link
transfer for invoicing link
Launch Workflow link
loaner
about invoicing customer link
repair and return repair type link
repair and return, process link
repair type link
logistics maintenance
with call center business flow link
without call center business flow link
Lot Num, field link
M
maintain
notes link
manage
repair process link
Manage ECO link
mandatory for repair process link
material
billing category link
captured to complete task link
debrief a job link
enter required information link
required in estimate link
subtotal of estimated link
tab, in Debrief Report link
total in estimate link
message
history, view link
view history of link
messaging
workflow-based link
Move Items Internally link
multiple order
create WIP repair jobs link
process WIP repair jobs link
N
no charge, estimate link link
note
create link
display link
estimate link
maintain link
Notes, integration with link
number, service request link
O
Opened, field link
order
WIP, create repair job link
WIP, process single repair job link
Order Management
integration with link
invoice customer link
status of order number link link
Outside Processing
execute link
override charge, estimate link link
P
Parameters
setup link
Phone, field link
prepare, repair tasks debrief link
Price List
field link
Pricing, integration with link
product
coverage, view information link
field link link link
log service request for link
service, view history of link
Product Description, field link
profile
customer link
tool link
view customer link
Promise Date, field link
Purchasing, integration with link
Q
Qty Completed in WIP link
Qty Received link
Qty Shipped link
Qty Submitted to WIP link
Quantity, field link
R
Recalls
corrective actions tab link
create link
details tab link
find link
items tab link
metrics tab link
overview link
process flow link
Receivables, integration with link
receive
auto-receive link
general item link
refurbishment item link
Recurrences link
Reference link
refurbishment
process link
receive link
ship link
refurbishment repair type link
relationship management, about link
Relationship, field link
Released, status link link
repair
and return, process link
charges, estimate link
create manual ship line link
create task from task template link
create task manually link
estimates, create link
estimates, revise link
invoice customer link
invoicing with repair and link
loaner and return process link
order. See repair order or repair job. link
prepare task debrief link
tasks, create link
WIP, create job single order link
WIP, create multiple repair orders link
WIP, process multiple repair orders link
WIP, process single order link
repair and return
repair type link
repair depot, manage processes link
repair estimate
fields link
multi-record fields link
See also estimate. link
statuses of link
repair job
management, tasks link
management, WIP link
See also repair order. link
submit link
Repair Manager Portal
Advanced Search link
overview link
Quality Event Watchlist link
Repair Manager Portal page link
Repair Order Backlog link
setting up aging threshold link
setting up quality threshold link
using the create repair order page link
Repair Num, field link link
repair order
Activity window link
Actuals tab link
close link
Coverage window link
create link
created against service request link
currency support link
Details tab link
Diagnostics tab link
fields link
Find Repair Orders for Job Submission link
information area link
link link
Logistics tab link
message history link
Repair Estimate tab link
Repair Jobs tab link
Repair Tasks tab link
Service History window link
show history link
split link
status link link
update concurrently link
view related activities link
window tools link link
Repair Owner, field link
repair process
manage link
mandatory service request link
repair resolution management link
repair status, field link
repair type
about link
advanced exchange link
exchange link
field link
loaner link
loaner, repair and return link
processing link
refurbishment link
repair and return link
replacement link
standard link
replacement
process link
repair type link
request information, service request link
Request Num, field link
Request Type, field link link
Resource Manager, integration with link
Resources link
return and repair process link
return materials authorization. See RMA. link
Return only repair
process link
return product
option link
Returns Dashboard
BI page overview link
eco-impact tab link
overview link
returns tab link
revision status link
Revision, field link link
RMA
automatically enter and book link
book a link
Charges link
completion of line link
create and view lines link
create, manually link
displays number link
internal repairs link
loaner link
loaner, repair, and return link
option, action to receive link
Order Management link
partial quantities link
quantity received link
repair and return link
repair job without link
S
search
job submission link
Send Message tool link
Serial Num, field link link
serial number
changes to link
for serialized products link
of repaired item link
product information field link
service
detail history of link
field link
history of product link
history window link
product, history of link
view contract coverage link
Service Bulletins
view using Depot Repair Workbench link
view using Repair Technician Module link
service history
view link
service history window link
service request link
access knowledge repository link
apply contract link link link
assigns by owner link
automatically create link
builder link
close link
contact for link
contact information fields link
contract selected link
create link
currency support link
customer information fields link
details link
escalated link
fields link
filter view of notes link
for products in inventory link
in business flow link
information area link link link
Instance reference number link
internal repairs link
key management processes link
linked repair order field link
log link link
management, about link
new contact link
note about profile link
number, link link
open link link link
override selected coverage link
quick menu link
repair orders created against link
Repair Orders window link
request information fields link
save link
selected contract at level of link
show details link
SR Owner field link
view activities against link
view all link
Service Requests, integration with link
severity
field link
service request field link
ship
additional items link
item link
refurbished item link
Shipped, status link link
single order
create WIP repair job link
process WIP repair job link
split repair order link
SR Owner, field link
standard repair type link
start date
contract or warranty link
status
active Order Management order number link link
Booked link link
change replaced product link
Created link link
current task link
Entered link link
estimate approval link
field link
Issued link link link link
Job Status link
query order link
Received link link
Released link link
repair order link
repair order (RO) link
repair order field link
revision link
service request field link
Shipped link link
WIP repair job link
Summary, field link
T
task
audit trail (history) link
create repair link
create repair, manually link
current status link
enter and update details of link
prepare repair, debrief link
repair job management link
track update (audit) link
Task Manager, integration with link
task template, create repair task from link
TeleService
APIs link
TeleService, integration with link
Third party flows link
Third Party Repair
process link
Time Clock link
Traveler Document
print link
type
field link
repair order field link
service request field link
U
unit of measurement. See UOM. link
Unplanned Returns
receive link
UOM, field link
Update Counters link
Update RO Status link
urgency
service request field link
Use Template link
V
view link
active contracts link
activities related to repair order link
coverage, service contract link
customer profile link
product coverage information link
product service history link
View IB Config link
View Message History tool link
W
warranty
end date link
start date link
Warranty Status, field link
WIP
create repair job, multiple orders link
create repair job, single order link
process repair job, multiple orders link
process repair job, single order link
repair job management link
repair job, current status link
WIP Jobs and Schedules window link
WIP Material Transaction Find window link
Work in Process
integration with link
See also WIP. link
workflow
messaging, based on link
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