Part II

Customer Relationship Management

This Part of the Oracle Flow Builder Starter Pack for E-Business Suite Release 12.1.3 provides information about the flows used with Customer Relationship Management applications.

This Part contains the following chapters:

• Chapter 2, "Oracle Advanced Scheduler"

• Chapter 3, "Oracle Customer Support"

• Chapter 4, "Oracle Field Service"

• Chapter 5, "Oracle Incentive Compensation"

• Chapter 6, "Oracle iStore"

• Chapter 7, "Oracle Quoting"

• Chapter 8, "Oracle Spares Management"

• Chapter 9, "Oracle TeleSales"

• Chapter 10, "Oracle TeleService"