Index

A

ABObject.jar link link
Account Code link
AccountNum link link
ACD/PBX
  and IVR Integration link
  call processing link
  dependency verification link
  in enhanced passive mode link
  in multi-site link
  in passive mode link
  in supported modes link
  in telephony platform link
  multi-site support for link
  multiple link

ACD/PBXin supported modesactive modesupportedmodes link
active mode
  and Inbound Telephony Server link
  and IVR field mapping link
  in routing link
  in single-site architecture link
  supported link

active-standby mode configuration link
adapter
  C-based link
  Custom C link
  definition link
  for SDK link
  Java-based link

Adapter for Aspect Contact Server link
Adapter for Cisco ICM
  and Oracle Telephony Adapter Server link

Adapter for Envox CT Connect link
agents link
Alcatel link
Alcatel teleset configuration link
ANI link link link
AO Customer Name interaction key link
AO Customer Phone Number interaction key link
architecture
  IVR Integration link
  multi-PBX link
  multi-site link
  server link
  single-site link

Aspect link
Aspect Call Center link
Aspect CMI Server link link link link
Aspect Contact Center link
Aspect Contact Server link
Aspect teleset configurations link
Avaya Call Center link
Avaya MultiVantage link link
  and middleware link

Avaya teleset configurations link

B

backup nodes link
blind transfer link link

C

C-based adapter link
call and data transfer scenarios link
call data keys link
Campaign Classification link
Campaign Name link
Campaign Schedule Name link
Canonical Phone Number link link link
cctapi.jar link
Cisco link
Cisco CallManager
  teleset line configuration link
  with Cisco ICM link

Cisco ICM link link
Cisco ICM Extended Call Context link
Cisco ICM Peripheral Gateway link
classification rules
  features and functions link
  operators and values for link

Classification Value interaction key link
classification values
  definition link

classifications
  configuring link
  IVR mappings for link
  types of link
  versus routing link

Click-to-dial link
close media items link
computer telephony integration
  in Oracle Advanced Inbound link

concurrent manager link
conditional dependencies link
Contact Center link
ContactNum link
ContractNum link
CT Connect
  in upgrading link
  Service Pack 3 link

ctcapi.jar link link link
ctcUnsupProc link
CTI middleware link
  and adapter link
  and ITS link
  and IVR mapping link
  and route points link
  and sites link
  configuring link
  implementation overview link
  in multi-site architecture link
  in Oracle Advanced Inbound link
  in single-site architecture link link
  installation and dependency verification link

Custom C adapter link
Custom C Adapter Server link
Customer Data Lookup link
customer information-based routing link
Customer Name link
customer name link

D

data and call transfer scenarios link
data packets link link link
data type operators link
date operators link
dependency verification link
Dialed Number interaction key link
DNIS link link
dynamic groups link
dynamic route link
  and PL/SQL queries link
  and procedure parameters link
  skill-based link

E

enhanced passive mode link link link
enterprise call and data transfer link
enterprise routing scenarios link
Envox CT Connect link
  and client files link
  and server log error link
  and supported switches link
  softphone performance issue link link

Ericsson link
Ericsson teleset configuration link
error
  Intel CT Connect client and server link

error messages link
external data variable processing link link

G

global server group link link
groups
  dynamic link

H

Hardware Number link
Hewlett-Packard UX11 link

I

IBM AIX link
implementation sequence link
Inbound Telephony Server link
  and CTI middleware link
  and IVR Integration link
  definition of link
  function of link
  in multi-site server architecture link
  in single-site architecture link
  in single-site server architecture link
  load balancing link
  monitoring link

installation verification link
Integration link
Intel link
Intel CT Connect
  and server log error link
  client and server error link
  in upgrading link

Interaction and Queuing Distribution Server
  reroute timeout link

Interaction Blending link
Interaction Center Server Manager (ICSM)
  definition link
  in implementation link
  in multi-site architecture link

interaction keys
  for Contact Center link
  for Oracle TeleService link
  purposes of link
  using link

Interaction Queuing and Distribution link
  server types link

interaction queuing and distribution feature link
Interaction Queuing and Distribution server link link link
InvoiceNum link
IVR
  and classification rules link
  call processing link
  data link
  data packets link
  definition link
  fields link
  mapping fields link

IVR Integration
  alternative to link
  and Oracle TeleService link
  architecture link
  call flows link
  feature link

J

Java client files link
Java-based adapter link
java.lang.NoClassDefFoundError link
JDBC
  definition of link

K

key-value pairs link

L

Linux link
load balancing link link
log in link
Lucent link

M

media item link link
media type values link
media types link
Microsoft Windows NT link link link link
middleware
  and adapter link
  and ITS link
  and IVR mapping link
  and route points link
  and sites link
  configuring link
  implementation overview link
  in multi-site architecture link
  in Oracle Advanced Inbound link
  in single-site architecture link link
  installation and dependency verification link
  parameters for adapters link

middleware-based multi-site functionality link
modes, supported link
monitoring link
multi-PBX architecture link
multi-site
  definition link
  queuing and distribution link
  routing link
  server architecture link link

N

node
  assigning multiple servers to link
  in active-standby mode configuration link

Nortel link
Nortel Meridian link link
Nortel Meridian with Envox CT Connect link
Nortel teleset configuration link
number operators link

O

operators link
Oracle Advanced Inbound
  server architecture link link link

Oracle Advanced Outbound link
Oracle Call Center Connectors link
Oracle Customer Care link
Oracle Customer Interaction History link
Oracle eCommerce products link
Oracle Enterprise Routing link
Oracle Fields link link
Oracle Human Resources Management System link
Oracle Interaction Center link
Oracle Interaction Center Intelligence link
Oracle iStore link link
Oracle iSupport link link
Oracle IVR Integrator link
Oracle Routing Server link
Oracle Telephony Adapter SDK link
Oracle Telephony Adapter Server
  and ctcUnsupProc error link
  and CTI middleware link
  configuring middleware link
  definition link
  function of link
  in upgrading configuration link
  load balancing link
  log link
  multi-site architecture link
  overview link
  single-site architecture link link

Oracle Telephony Manager
  and customer information-based routing link
  and screen pops link
  definition link
  in multi-site architecture link
  in single-site architecture link
  purpose of link

Oracle TeleSales
  and IVR Integration link
  and Oracle Advanced Inbound link
  and screen pops link link
  conditional dependencies link
  screen pops link

Oracle TeleService
  and IVR Integration link
  and Oracle Advanced Inbound link
  conditional dependencies link
  screen pop generation link
  screen pops link

Oracle Universal Work Queue
  and classification values link
  in multi-site architecture link
  in single-site architecture link link
  media action link
  purpose of link
  teleset number link

Other Party link

P

package link link
parameter equivalents link
passive mode
  and PBX link
  definition link
  supported link
  supported switches and middleware link

PBX/ACD
  and IVR Integration link
  call processing link
  in enhanced passive mode link
  in multi-site link
  in passive mode link

PBXEXTN link
PhoneNumber link link
PL/SQL
  queries and dynamic routes link

PL/SQL functions
  and classification values link
  and parameter sequence link
  example link

primary node link
Priority Queue Time Out link
Procedure Parameters field link

Q

queues
  and classifications link
  and route points link
  in customer information-based routing link

R

ReRoute/Priority Time Out (Seconds)) field link
RMANum link
route point
  and IVR Integration link
  configuring link
  definition link

route priorities link
route rules link link
Route Type link
routes
  dynamic link link
  rule-based link
  static link link

routing
  configuring link
  IVR mapping for link
  versus classifications link

routing engine link
routing server
  in global server group link
  single-site architecture link link

rule-based routing link

S

scalability link link link
screen pops
  and business applications link
  and IVR Integration link link
  and media actions link
  conditional dependencies link
  customized link
  definition link
  feature link
  in call flows link
  IVR mapping for link

seeded value link
sequence link
SerialNum link link
Server Application Data check box link
server load balancing link
ServiceRequestNum link
skill-based routing link link
softphone
  definition link
  media desktop link
  performance issue link
  speed dial link
  teleset number link

Software Development Kit (SDK) link
speed dialing link
standby node link
static route link link link
string operators link
string value link
Sun Solaris link
super group link link
Switch Simulator
  and multiple middleware definitions link
  configuring middleware link
  definition link
  in verifying implementation link link link

switches
  and multi-site link
  supported link

switchessupportedmodes, supportedsupported modes for switches and middleware link

T

TagNumber link link
telephony parameters link
telesets
  configuring link
  line configurations link

telesets, importing and exporting link
timeout media items link link
transfer
  blind link link
  scenarios link
  warm link link

V

value, seeded link
vectoring link
verification of installation and dependencies link

W

Wait Time link
Wait Time interaction key link
warm transfer link link
Web callbacks
  application integration for link
  call data for link
  conditional dependencies for link
  definition link