Oracle Depot Repair Implementation Guide

Contents

Title and Copyright Information

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Preface

Introduction to Oracle Depot Repair

What is Oracle Depot Repair?

Oracle Depot Repair Key Features

Business Process Flows

Integration with Other Oracle Modules

Business Function Impacts

Overview of Setting Up

Setting Up Oracle Depot Repair

Related Applications Setup

Key Implementation Decisions

Implementation Starting Point

Implementation Checklist

WIP and Task Mode Setup Considerations

Considerations for Related Applications Setup

Oracle Depot Repair-Specific Setup Steps

Completing the Prerequisite Setups

Setting Up Charges for Oracle Depot Repair

Defining Billing Type Codes

Mapping Billing Type Codes to Billing Categories

Defining Service Activities and Billing Types

Defining Service Business Processes

Defining Installed Base Transaction Sub Types

Setting Up Time and Material Labor Schedules

Setting Up Repair Types

Setting Up Defaulting Rules

Setting Up Service Bulletins

Setting Up Statuses, Status Transitions, and Repair Type Transitions

Setting Up Service Request Types for Depot Repair

Setting Up Depot Repair Reason Codes

Setting Up Customer Profiles

Setting Up Diagnostic Codes in Oracle Depot Repair

Setting Up Service Codes in Oracle Depot Repair

Setting Up Service Code Recommendations

Defining Oracle Depot Repair Lookup Codes

Setting Up Oracle Depot Repair Profile Options

Setting Up Message Action Codes

Setting Up Serial Reservations

Setting Up Aging Threshold

Setting Up Quality Threshold

Setting Up Defect Codes

Setting Up Recall Status

Setting Up Recalls

Setting Up Eco-Impact Threshold

Setting Up Return Stream Reasons

Setting Up Material Disposition Reasons

Setting Up Internal Orders

Managing Users

Login Interfaces

Roles, Responsibilities, and Permissions

Creating Oracle Depot Repair Users

Charges and Repair Types Setup Example

Setting Up Transfer Install Base Ownership

Integrating with Advanced Pricing

Personalizing Time Clock Bin

Personalizing Complete Work Button

Personalizing Request Parts Button

Oracle Depot Repair Public APIs

Depot Repair Public Packages

Create_Repair_Order

Update_Repair_Order

Parameter Descriptions

Data Structure Specifications

Oracle Depot Repair Lookup Codes

Depot Repair Types (CSD_REPAIR_TYPES)

Repair Type Reason (CSD_REASON)

Repair Mode for the Depot Repair Processes (CSD_REPAIR_MODE)

Repair Approval Status (CSD_APPROVAL_STATUS)

Repair Status (CSD_REPAIR_STATUS)

Repair Event (CSD_EVENT)

Estimate Billing Type (CSD_EST_BILLING_TYPE)

Estimate Status (CSD_ESTIMATE_STATUS)

Estimate Reject Reasons (CSD_REJECT_REASON)

Product Transaction Action Codes (CSD_PRODUCT_ACTION_CODE)

Product Transaction Action Type (CSD_PROD_ACTION_TYPE)

Product Transaction Status (CSD_PRODUCT_TXN_STATUS)

Repair Order Transaction Status (CSD_RO_TXN_STATUS)

Units of Measure (CSD_UNIT_OF_MEASURE)

Repair Job Statuses (CSD_WIP_JOB_STATUS)

Recall Flow Statuses (CSD_RECALL_FLOW_STATUS)

Material Dispositions (CSD_MATERIAL_DISPOSITIONS)

Return Streams (CSD_RETURN_STREAMS)

Oracle Depot Repair Update Programs

Overview

Depot Repair Receipt Update

Depot Repair Job (WIP) Update

Depot Repair Shipment Update

Depot Repair Business Intelligence Update

Index