This section presents information on managing porting orders using Oracle Number Portability. Topics discussed in this chapter include:
This chapter covers the following topics:
A customer places an order with a carrier for a telecommunication service. Examples of services could be one, or a combination of phone lines, internet connections and wireless access.
Customer orders can be captured from an external Order Entry (OE) system. The primary capture process is through the Oracle Provisioning APIs. You can use the Process Order API, Submit Order API, or Synchronization Order API provided with the application.
Transportation channels for a request are independent from the XML format, and are handled in a generic service framework. You can submit orders for fulfillment, in XML format, through the following identified channels:
Local Invocation
Command Line
JAVA API
Remote Invocation
XML over HTTP
XML over FTP
User Interface
Oracle Sales for Comms
Oracle TeleService (Support)
Order processing and Data format for orders are independent from the transportation channels.
Use the following procedure to submit a port in request using the Test Center interface.
Prerequisites
None
To submit a port in request using the Test Center interface:
Using the JTF URL, navigate to the Welcome to Oracle eBusiness Suite page.
Log-in using your Oracle Number Portability User ID and Password. The Oracle Service Fulfillment Manager Test Center page appears.
Select the Order subtab. New Order link is selected as default, and you will see the XML Query form where you can enter your port in request.
Appendix A provides the XML required to submit a port in request. You can submit a test port in request by copying the example and pasting it into the XML query form, making changes to the Order Number, Version, and Parameter values of your choice.
Click Submit. The request is submitted as an order to Oracle Number Portability. You can now view details of this order using the Number Portability Center. See Viewing Order Information.
Use the following procedure to submit a port in request using the PL/SQL interface.
Prerequisites
None
To submit a port in request using PL/SQL interface:
Log-in to a PL/SQL interface using your Oracle Number Portability User ID and Password.
Appendix A2 provides the PL/SQL script required to submit the order.
Enter required values, and then submit the order. The Order ID will appear on the screen. Note down the number. You can view details of this order from the Number Portability Center.
You may view order details using the Number Portability Center window, or using the Contact Center window within the Oracle Number Portability system. The Number Portability Center window allows you to view the following:
Note: The information displayed in the Number Portability Center is read-only.
Use the following procedure to view information about an existing order.
Prerequisites:
The order must exist in the system before you can view information about it.
To view information about an existing order:
Open the Number Portability Center window. See Accessing the Number Portability Center.
The Find Subscriptions window appears where you can enter the Telephone Number Range for which you want to view order details. You can also search for subscriptions using Porting ID, Donor Service Provider, Recipient Service Provider, or Customer Name.
In the Number Portability Center window, select the Orders tab.
You will find an order under the node corresponding to its porting phase in the Subscriptions List. See Porting Phases in Oracle Number Portability.
A porting order just submitted will belong under the Inquiry node.
A matched telephone status indicates that the donor and recipient service providers have agreed on porting the relevant telephone number. At this point, the order proceeds from the recipient service provider to the donor service provider, beginning a new order at the donor end. The porting order is now under the Ordering node.
An order under the Active node implies that the number is ported.
An order under the Old node implies that the porting request is cancelled. The customer may have disconnected, or switched to another service provider.
Select the relevant order in the Subscription List. The Summary tab shows the corresponding summarized order information.
To view information about the service provider, click Details under the Recipient and/or Donor section of the Summary screen.
To view information about mediators, such as the regional number registration center, click Details under the Mediator section of the Summary screen.
To view additional information, select the Features, Transaction Log, Work Items, Failed Downloads, and Others tabs. For field descriptions, see The Number Portability Center.
Click Notifications to view the Notification Inbox. You can choose to view all notification messages in the workflow, or only notification messages with Open status. For more information on managing notifications, see the Oracle Service Fulfillment Manager documentation.
Use the following procedure to view network element information associated with an order.
Prerequisites:
The order must exist in the system before you can view information about it.
To view network element information associated with an order:
Open the Number Portability Center window. See Accessing the Number Portability Center.
The Find Subscriptions window appears where you can enter the Telephone Number Range for which you want to view order details. You can also search for subscriptions using Porting ID, Donor Service Provider, Recipient Service Provider, or Customer Name.
In the Number Portability Center window, select the Network tab.
Select the relevant order from the Subscription List. The Summary tab shows the corresponding summarized order information.
To view information about a service provider associated with this order, click Details under the Routing Service Provider section of the Summary screen.
To view information about mediators, such as the regional number registration center, click Details under the Mediator section of the Summary screen.
To view additional information, select the Features, Work Items, and Provisioning Map tabs. For field descriptions, see The Number Portability Center.
Click Notifications to view the Notification Inbox. You can choose to view all notification messages in the workflow, or only notification messages with Open status. For more information on managing notifications, see the Oracle Service Fulfillment Manager documentation.
You use the Callback Event Diagnostics page to monitor the runtime activities of the callback registrations used by the Event Manager to route messages to the correct recipients (see The Event Manager).
Prerequisites
An order for which you want to monitor runtime events must exist in the system.
To monitor runtime activities:
From the NP System Administrator Navigator window, use the following navigation path to launch the Callback Event Diagnostics page:
Functions (tab) > Diagnostics > Event.
In the Callback Event Diagnostics page, enter a value for any of the fields, then click Find. Any diagnostic messages that meet the search criteria appear under Event Details.
To search on the order ID, enter a range of values in the Order ID fields and click Find.
To search on order status, select one from the drop-down list, then click Find.
To search on a message type sent to a given Service Provider, enter the Service Provider Code in the Receiver field, and click Find.
Close the browser window to exit Diagnostics.
You use the iMessage Diagnostics page to search for runtime messages and events based on known details.
Prerequisites
An order for which you want to monitor runtime messages must exist in the system.
To monitor runtime messages:
From the NP System Administrator Navigator window, use the following navigation path to launch the iMessage Diagnostics page:
Functions (tab) > Diagnostics > Message.
In the iMessage Diagnostics page, enter a value for any of the displayed fields, then click Find. Any diagnostic messages that meet the search criteria appear under Message Details.
To search for failed messages, enter FAILED in the status field and click Find.
To search for messages sent to a given Service Provider, enter the Service Provider Code in the Receiver field, and click Find.
To search on Code and Event Indicators, click List to open a list of the valid indicators, select one, then click Find.
Click the Message ID to view the details for a message returned by the search.
Click the XML link to view the XML version of the message (if your browser supports this option).
Close the browser window to exit Diagnostics.
Note: If the current message has a status of FAILED, then Message Details page shows a description of the error. A Fix Message! link also appears. Clicking this link re-enqueues a message on the internal events queue for processing. Although it is possible to correct the error through this link, it is recommended that you correct the error through the Notifications Inbox.
You use the Timer Diagnostics page to search for timer messages based on known details. Timers are used by the system for enforcing time-based rules. This could be, for example, jeopardy or service level agreement restrictions.
Prerequisites
An order for which you want to monitor timer messages must exist in the system.
To find timer messages:
From the NP System Administrator Navigator window, use the following path to launch the Timer Diagnostics page:
Functions (tab) > Diagnostics > Timer.
In the iMessage Diagnostics page, enter a value for any of the displayed fields, then click Find. Any diagnostic messages that meet the search criteria appear under Message Details.
To search on the order Id, enter a range of values in the Order Id fields, and click Find.
To search on a specific Timer type, click List to open a list of the valid types, select one, then click Find.
To search on active timers, enter ACTIVE in the status field and click Find.
Close the browser window to exit this diagnostics page.
Oracle Number Portability users can use the Contact Center window to create, view, and update customer information.
From the NP System Administrator Navigator window, you can access the Contact Center window using the following path:
Functions (tab) > Customer Management > Contact Center.
Customer accounts created using the Contact Center will enable you to retain information about that customer, which could be used as reference in case of future porting requests. You can also update customer information such as change of address. The Contact Center window also allows you to view the customer interaction history.
For detailed instructions on using the Contact Center window, refer to the Oracle Customer Care Concepts and Procedures Guide. The Contact Center Window Help will also provide the required instructions.