Troubleshooting the Tivoli Applications

The following section provides troubleshooting suggestions for problems you might encounter while using the Tivoli applications.

TEC Adapter Cannot Start Up Successfully

If the TEC Adapter does not start up successfully, verify the following information:

• The TEC server is running.

• The current port number is used.

• The Tivoli environment has been set correctly. To set the environment correctly, type the following command, if you are running the Bourne shell:

  # . /etc/Tivoli/setup_env.sh

  If you are running the C shell, type the following command:

  # source /etc/Tivoli/setup_env.csh

SyMONInt Application Cannot Start Up Successfully

If the SyMONInt application does not start up successfully, verify the following information:

• The TEC Adapter is running. To determine if the TEC Adapter is running, type the following command:

  # ps - ef | grep tecad_symon netstat -a | grep TEC-Adapter-port-number

• The Sun Management Center server is running. The Sun Management Center server's version must be 2.1 or later.

• The Sun Management Center user name and password are valid.

• The $JAVA_HOME environment variable is set.

  For more information about setting the $JAVA_HOME variable, see the Preinstallation Checklist.

• The Sun Management Center Console, version 2.1 or later, has been installed.

Sun Management Center Alarms Cannot Transfer to Tivoli

If the Sun Management Center Alarms cannot transfer to Tivoli, verify the following information:

• The TEC Adapter and the SyMONInt application are running correctly.

• The TEC server has been restarted after the installation.

• Events are successfully reaching the console. Use the Tivoli wtdumpr1 and wtdumper commands to determine if events are successfully reaching the console. Depending upon how the time parameters for receiving events are set, it is possible for old, closed events to reach Tivoli. However, these events might be discarded because they are closed and older than the Tivoli server is set to accept.

Cannot Run Sun Management Center Task Library

If you cannot run the Sun Management Center Task Library, verify the following information:

• The current user has senior, user, and admin roles.

• The xhost permissions for displaying the task from the Tivoli server to the admin machine are set correctly.

  If you encounter permissions problems when running the Sun Management Center Task Library, complete the following steps to determine that correct permissions are set in the Task Library:

To Verify Permissions in the Sun Management Center Task Library

1. Double-click the icon of the appropriate Tivoli Policy Region in which the Sun Management Center Task Library was installed.

   The Policy Region window is displayed.

2. Double-click the Sun Management Center Task Library icon.

   The Task Library window is displayed.

3. Press mouse button 3 on the HostDetails icon, then select Edit Task.

   The Edit Task window is displayed.

4. Verify that Roles Required has the admin, senior, and super roles selected. Verify that there is an asterisk,*, in both the User Name and Group Name fields.

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   Note –

   The admin, senior, and super roles are the default permissions, so you should not need to change anything.

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5. Select Change&Close to return to the Sun Management Task Library.