Can't log in to ALOM CMT

Perform the following actions to troubleshoot ALOM CMT log-in problems:

• Check the ALOM CMT device name you are connecting to: (for example, bert-sc). Make sure that you have the correct ALOM CMT name for the corresponding server.
• Check that you are using your correct ALOM CMT username; it might not be the same as your system user name.
• Check that you are using your correct ALOM CMT password.

Can't connect to ALOM CMT using the telnet or ssh command

ALOM CMT supports a total of eight Telnet or SSH sessions per server. When the maximum number of Telnet or SSH sessions are active, further attempts to connect using the telnet or ssh commands will receive a connection closed error. The following example shows system messages for the UNIX operating environment:

% ssh 129.148.49.120

Trying 129.148.49.120...

ssh_exchange_identification:

Connection closed by remote host

Can't connect to ALOM CMT through the Ethernet connection

First, check whether ALOM CMT is working or there is an Ethernet configuration problem. You can also perform the following actions to troubleshoot Ethernet problems:

• Log in to ALOM CMT through the serial management port (SER MGT) and use the shownetwork command to see the current settings. Refer to shownetwork.
• Log in to another machine on the network and use the ping command to see whether ALOM CMT is operating. Be sure to use the ALOM CMT device's name (for instance, servername-sc), not the host server's name, as the argument to the ping command.
• Run ALOM CMT VxDiags by using the resetsc command. Observe the output on the SER MGT connection. ALOM CMT automatically tests the Ethernet hardware each reset and prints the results on the serial management (SER MGT) port.

No alerts received from ALOM CMT

Check the setting of the sc_clieventlevel variable for the ALOM CMT command shell, and the mgt_mailalert variable for email alerts to make sure that you are receiving the proper levels of events in the specified places. Make sure that if_emailalerts is set to true, and that mgt_mailhost is set correctly for email alerts. Refer to sc_clieventlevel and mgt_mailalert.

ALOM CMT passwords are unknown

If users have forgotten ALOM CMT passwords or passwords are not working, re-create the passwords. Use the userpassword command (see userpassword). If no user passwords are known, see Recovering ALOM CMT Passwords.

You can perform some ALOM CMT functions, but not others

Specific user permissions are required to perform functions. Check your permission level. Refer to userperm. In addition, the following problems might exist:

• Cannot see console logs or access the server console using ALOM CMT.
• Cannot put the server in to debug mode or use the ALOM CMT break command: The server virtual keyswitch status is locked.
• The poweroff command has no effect: The server is already powered off.
• The poweron command has no effect: The server is already powered on, or the virtual keyswitch is in the Standby status.

Error: Invalid command
option. Type help to list
commands.

Help.

help

Error: Invalid command
options Usage: usage string

You typed the shell command correctly, but used an incorrect option for that command. usage string describes the proper syntax for command options. Check the command options and retype the command.

Error: Invalid
configuration parameter.

You specified a nonexistent configuration variable when using the setsc or showsc command. Check the configuration variables and their values in your configuration table and retype the command.

setsc, showsc,

Configuration Worksheet.

Error: Invalid image.
Please check file
integrity and specified
path.

An error occurred when you tried to execute the flashupdate command. Make sure that the path you specified is correct for the firmware image you want to download. If the path is correct, contact the administrator for the server where the image is located.

Error: Invalid setting
for parameter param.

You specified an incorrect value for the configuration variable specified in param. Check the configuration variable you want to use and retype the command.

Configuration Worksheet.

Error: Unable to program
flash SC because
keyswitch is in LOCKED
position.

Your host server's virtual keyswitch has the LOCKED status. Set the keyswitch to the NORMAL status, then execute the flashupdate command again.

Error: Unable to set
clock while managed
system is running.

You tried to set the ALOM CMT date and time while the host server was running. If you need to set the ALOM CMT date and time, make sure that the system is powered off first.

Error adding user username

An error occurred during execution of the useradd command. This message is followed by a more detailed message that explains the nature of the error.

useradd

Error: Cannot delete admin
user

You tried to delete the admin user account from ALOM CMT. ALOM CMT does not permit you to delete this account.

Error changing password for
username

An error occurred during execution of the userpassword command. This message is followed by a more detailed message that explains the nature of the error.

userpassword

Error: Inconsistent passwords
entered.

During execution of the userpassword command, you typed the password differently the second time than you did the first time you were prompted. Execute the command again.

userpassword

Error: invalid password
entered. Password must be 6-8
characters, differ from the
previous by at least 3
characters and contain at
least two alphabetic
characters and at least one
numeric or special character.

You entered an invalid password. Refer to the password restrictions and then enter the password again.

userpassword

Error: invalid username
string. Please re-enter
username or type 'usershow' to
see a list of existing users.

You tried to specify an ALOM CMT user account that is not on the list of user accounts. To see a list of valid user accounts, use the usershow command.

usershow

Error displaying user
username

An error occurred during execution of the usershow command. This message is followed by a more detailed message that explains the nature of the error.

usershow

Error: Invalid IP address for
gateway address
netsc_ipgateway and IP netmask
netsc_ipnetmask.

You entered a value for the netsc_ipaddr variable that does not work with the values you specified for the netsc_ipgateway and netsc_ipnetmask variables. Check that the addresses are correct, and then run setupsc or setsc again.

netsc_ipaddr,netsc_ipgateway, setupsc, or setsc

Error: Invalid IP netmask
for IP address netsc_ipaddr
and IP gateway netsc_ipgateway.

You entered a value for the netsc_ipnetmask variable that does not work with the values you specified for the netsc_ipgateway and netsc_ipaddr variables. Check that the addresses are correct, and then run setupsc or setsc again.

netsc_ipgateway, netsc_ipnetmask, setupsc, or setsc

Error: Invalid IP gateway
for IP address netsc_ipaddr
and IP netmask netsc_ipnetmask.

You entered a value for the netsc_ipgateway variable that does not work with the values you specified for the netsc_ipnetmask and netsc_ipaddr variables. Check that the addresses are correct, and then run setupsc or setsc again.

netsc_ipgateway, netsc_ipnetmask, netsc_ipaddr, setupsc, or setsc

Error setting permission
for username

An error occurred during execution of the userperm command. This message is followed by a more detailed message that explains the nature of the error.

Refer to userperm

Error: Invalid username
string. Please re-enter a
username of no more than 16
bytes consisting of characters
from the set of alphabetic
characters, numeric
characters, period (.),
underscore (_), and hyphen
(-). The first character
should be alphabetic and the
field should contain at least
one lower case alphabetic
character.

You entered an invalid username. Review the proper syntax for user names and try again.

useradd

Error: Unable to execute break
because keyswitch is in LOCKED
position.

Change the status of the keyswitch and retype the break command.

break

Failed to get password for
username

During execution of the userpassword command, a SEEPROM error occurred. Try executing the command again.

userpassword

Failed to set variable to value

During execution of the setsc command, ALOM CMT encountered a SEEPROM error.

setsc

Invalid login

Login attempt failed. This message appears at the login prompt.

Invalid password

You entered an invalid password with the userpassword command.

userpassword

Invalid permission: permission

You entered an invalid user permission.

userperm

Error: Maximum number of users
already configured.

This error occurs if you try to add a user account when ALOM CMT already has the maximum of 16 accounts configured. You must delete an account before you can add another.

userdel

Passwords don't match

The two entries for a new password did not match. Enter the password again.

Permission denied

You attempted to execute a shell command for which you do not have the proper user permission level.

userperm

Sorry, wrong password

You entered an incorrect password. Enter the password again.

Error: User username already
exists.

The user you are trying to add already has an ALOM CMT account on this server.

Error: xxx is currently
powered off.

xxx is the name of the FRU to which you tried to send a command. The FRU is currently powered off. You need to turn it back on before it will accept commands.

Error: xxx is currently
powered on.

xxx is the name of the FRU to which you tried to send a poweron command. The FRU is already powered on.

poweron

Error: xxx is currently
prepared for removal.

xxx is the name of the FRU to which you tried to send a removefru command. The FRU is already powered off and ready for removal.

removefru

Error: Invalid FRU name.

You entered a FRU command without specifying an option, or you specified an invalid FRU name with the command. Check that you have a valid FRU name and retype the command.

showfru