First Steps in Troubleshooting

If you cannot establish an IP connection across a Solstice PPP link, first check the following:

1. Check the physical connections between your machine and the synchronous device or modem. If you are using a modem, check that the modem is switched on and configured correctly.

2. Check that Solstice PPP is configured and running on your machine, by typing:

   prompt% ps -ef | grep ppp root pid timestamp 0:00 /usr/sbin/pppd -d 1 root pid timestamp 0:00 /usr/sbin/pppd -d 1

   You should see the processes associated with the PPP link manager running on your machine.

3. Check that the IP interfaces for Solstice PPP are configured, by typing:

   prompt# ifconfig -a lo0: flags=849<UP,LOOPBACK,RUNNING,MULTICAST> mtu 8232 inet 127.0.0.1 netmask ff000000 le0: flags=863<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 129.x.x.117 netmask ffffff00 broadcast 129.x.x.255 ether 8:0:20:10:c2:b1 ipdptp0: flags=8d0<POINTOPOINT,RUNNING,NOARP,MULTICAST> mtu 1500 inet 129.x.x.117 --> 129.x.x.253 netmask ffffff00 ether 0:0:0:0:0:0 ipdptp1: flags=28d1<UP,POINTOPOINT,RUNNING,NOARP,MULTICAST> inet 129.x.x.117 --> 129.x.x.38 netmask ffffff00 ether 0:0:0:0:0:0

   In this example, ipdptp0 is configured but is not up; ipdptp1 is both configured and up.

4. Check for error and status messages in the Solstice PPP log file (/var/opt/SUNWconn/ppp.log), by typing:

   prompt# tail -f /var/opt/SUNWconn/ppp.log 05/31/95 22:52:48 - Link manager (17302) has started 05/31/95 05/31/95 22:52:48 - Successful configuration 05/31/95 22:54:49 - Solstice PPP 3.0 has found a valid license 05/31/95 22:55:02 - Connection requested to remote_host 05/31/95 22:55:03 - Dialing number 389 ... 05/31/95 22:55:21 - Got modem connection 05/31/95 22:56:02 - fail at line 12 in chat script chat_script

   In this example, an outgoing call has been detected, but the login sequence to the remote host failed. The error occurred at line 12 of the chat script that defines the login dialog with the remote host.