First Steps in Troubleshooting

1. Check the cable between your machine and the modem, and the cable between the modem and the telephone socket.

2. Check that the modem is switched on, and is configured correctly.

3. Check that you ran pppinit correctly, and that you entered the configuration information exactly as it was given to you.

4. Check that Solstice PPP is configured and running on your machine, by typing:

prompt% ps -ef | grep ppp
root pid timestamp 0:00 /usr/sbin/pppd -d 1
root pid timestamp 0:00 /usr/sbin/pppd -d 1

1. Check for error and status messages in the Solstice PPP log file (/var/opt/SUNWconn/ppp.log), by typing:

prompt# tail -f /var/opt/SUNWconn/ppp.log
05/31/95 22:52:48 - Link manager (17302) has started 05/31/95
05/31/95 22:52:48 - Successful configuration
05/31/95 22:55:02 - Connection requested to remote_server
05/31/95 22:55:03 - Dialing number 389 ...
05/31/95 22:55:21 - Got modem connection
05/31/95 22:56:02 - fail at line 12 in chat script chat_script