| Sun Java System Content Delivery Server Error Messages |    
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| Sun Java System Content Delivery Server Error Messages |
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| C H A P T E R 1 |
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Messages and Codes Issued to Subscribers |
One of the tasks of customer care agents is assisting subscribers when they have problems using the Subscriber Portal, downloading content, or running content. Messages and error codes issued by the Content Delivery Server can assist in determining the cause of the problem.
Most of the messages presented to the subscriber by the Content Delivery Server are informational messages and require no additional explanation. This section describes error messages and error codes that subscribers might receive. Information to assist subscribers in resolving the problems is also provided.
The following topics are presented in this chapter:
The messages described in this section are organized according to the activity that the subscriber is most likely performing when the message is received.
The following messages might be received by subscribers when they are using the Subscriber Portal.
We cannot process your request. Go back to the previous page and try again.
Description. An error occurred while the Content Delivery Server was attempting to respond to a subscriber's request. The action failed.
Action. Have the subscriber retry the operation. If it continues to fail, have the subscriber log out and log back in.
You are not authorized by the Billing System to download this content.
Description. The Content Delivery Server did not receive authorization from the billing system to allow the subscriber to download the content.
Action. Check with the billing system to determine why authorization failed.
Server encountered an error while processing your details request.
Description. The Content Delivery Server could be down. Ask the user to retry the operation. If the error reoccurs, file a bug.
Action. Contact the administrator.
The following messages might be received by subscribers when they attempt to log in to the Subscriber Portal.
That username and password combination was not found. Try again.
Description. The subscriber attempted to log in and failed.
Action. Have the subscriber check that the correct user name and password are being entered and try again.
Invalid Login. Try Again.
Description. The subscriber attempted to log in and failed.
Action. Have the subscriber check that the correct user name and password are being entered and try again.
You are logged in with a temporary password. Please choose a new password.
Description. The subscriber used a temporarily assigned password.
Action. The subscriber needs to set a new password and reset it after first use.
That user account is disabled. Contact the administrator to reactivate the account.
Description. The subscriber attempted to log in three consecutive times and failed each time or the administrator has disabled the account, possibly due to malicious activity. The account is now locked.
Action. Access the subscriber's account through the Vending Manager administration console and reset the password for the account. Make sure that the status of the account is Active.
Your browser session was inactive for too long. If you were logged in, please log in again. Any unsaved data was lost.
Description. The subscriber session timed out.
Action. Have the subscriber log in again to re-access the Subscriber Portal.
Your session has expired due to inactivity. Log in again.
Description. The subscriber session timed out.
Action. Have the subscriber log in again.
The following messages might be received by subscribers when they browse the Subscriber Portal.
Sorry, no content available for download.
Description. No applications are available for the device that the subscriber is using.
This content is not available.
Description. Content that a subscriber selected has been unstocked or replaced by a new edition.
Action. Have the subscriber retry the operation after the content has been restocked or updated.
Content is not compatible with this phone.
Description. The subscriber purchased and downloaded content with a different device. That content is not compatible with the current device being used.
Action. Have the subscriber select another item.
The recipient's phone does not support this content.
Description. The subscriber attempted to purchase content as a gift but content is not compatible with recipient's phone.
Action. Have the subscriber select another gift item.
The Coupon Code entered is not valid Check the code and try again.
Description. The subscriber tried to access a campaign using an invalid coupon code.
Action. Have the subscriber retry the operation after verifying that the coupon code is correct. The coupon code could be expired or the subscriber might not be authorized for use.
This content has been purchased in the following bundle(s):
Description. The subscriber has purchased individual content and then proceeded to purchase a bundle that includes the individual content.
Action. Inform the subscriber that when bundled content is purchased, the subscriber does not need to purchase the individual items. The subscriber can just follow the link to the bundle and download it from there.
The message is longer than N characters long.
Description. The subscriber entered a message or gift to another user that exceed the maximum characters allowed.
Action. Have the subscriber edit the message or gift to be within the maximum allowed character limitation and resend the message or gift.
The following messages might be received by subscribers when they download content from the Subscriber Portal.
To purchase this application in the future, either run this application again or download it again.
Description. The subscriber responded "No" to the purchase request received at the end of the trial.
Action. To continue using the application, the subscriber must purchase it, or you can extend the trial.
We were unable to complete your purchase request.
Description. The purchase transaction failed.
Action. Make sure that the Fulfillment Manager and the billing system are accessible. Verify that the subscriber is authorized to purchase content. Have the subscriber retry the operation.
To renew your subscription in the future, run this application again or download it again.
Description. The subscriber's paid period of use has expired and the subscriber responded "No" to the offer to purchase more time. This message applies to content using the per period billing model.
Action. To continue using the application, the subscriber must purchase more time.
We were unable to complete your request to purchase more time.
Description. The purchase transaction failed.
Action. Make sure that the Fulfillment Manager and the billing system are accessible. Verify that the subscriber is authorized to purchase content. Retry the purchase.
We were unable to complete your request to purchase more uses.
Description. The purchase transaction failed. This message applies to content using the per use billing model.
Action. Make sure that the Fulfillment Manager and the billing system are accessible. Verify that the subscriber is authorized to purchase content. Have the subscriber retry the operation.
Purchase and download the application again.
Description. The purchase transaction failed. The subscriber's license is no longer valid. License might be expired.
Action. Have the subscriber check the license for possible expiration and renew if needed. When the license is valid, ask the subscriber to retry purchasing and downloading the application.
License expires on 01/01/01.
Description. Alert to subscriber that subscriber's license expires on date given.
Action. Inform the subscriber that the application can be run until the date specified. After that date, the subscriber needs to renew the license and repurchase the application.
You have N more uses left.
Description. Alert to subscriber that a limited number of uses of the application is available.
Action. Inform the subscriber that the application can be the number of times specified. After the specified number of uses, the subscriber needs to repurchase the application.
Purchase a new license and download again.
Description. The subscriber cannot run application. The subscriber's license is no longer valid.
Action. The subscriber needs to renew the license and then purchase and download the application again.
Your gift subscription has expired. Purchase and download this content again.
Description. The subscriber received a gift application and now cannot run the application because subscriber's gift subscription expired. License is expired.
Action. The subscriber needs to purchase and download the application again to continue using it.
Your gift usage has expired. Purchase and download this content again
Description. The subscriber received a gift application and now cannot run application because the maximum number of uses for application was used.
Action. The subscriber needs to purchase or download the application again to continue using it.
The following messages might be received by subscribers when they execute content downloaded from the Subscriber Portal.
We were unable to obtain authorization for you to run this application at this time.
Description. The license check failed.
Action. Make sure that the Fulfillment Manager is accessible and that the subscriber has a current license for the content. Have the subscriber retry the operation.
Update your phone clock before attempting to run this application.
Description. The clock on the subscriber's device is set incorrectly. The license check requires that the clock be set correctly.
Action. Have the subscriber correct the time on the device.
Your license is invalid. To use, download this application again.
Description. The subscriber does not have a valid license for using the application.
Action. Have the subscriber download the application again to get a valid license.
You have cancelled your subscription for this application. To restart your subscription, download it again.
Description. The subscriber or a customer care agent has cancelled the subscriber's subscription.
Action. The subscriber must download the application again to restart the subscription and continue using it.
You have cancelled your license for this application. To use, download it again.
Description. A customer care agent has provided the subscriber with a refund for this application.
Action. The subscriber must download the application again to purchase and continue using it.
Error: Unable to cancel subscription.
Description. Subscriber attempted to cancel a subscription and operation failed.
Action. Have the subscriber retry the cancellation operation. If the second attempt fails, contact the administrator.
Your trial license is invalid. To use, download this application again.
Description. The subscriber's license is not valid for trial usage.
Action. The subscriber must download the application to purchase and use it. You also have the option of providing trial usage.
Phone number cannot be less than 7 digits and can only contain digits, - and .
Description. Device number is invalid.
Action. Have the subscriber check the device number and re-enter the device number using only digits, dashes (-), and periods (.).
Phone number can only contain digits, - and .
Description. Device number is invalid.
Action. Have the subscriber re-enter the device number using only digits, dashes (-), and periods (.).
Phone number is required.
Description. When registering, the subscriber did not specify a phone number.
Action. The subscriber must include the subscriber's phone number in registration form.
Phone number field requires at least 7 digits.
Description. When registering, subscriber did not specify a valid phone number.
Action. The subscriber must include a valid phone number in registration form.
Phone number cannot be less than 7 digits.
Description. When registering, the subscriber did not specify a valid phone number.
Action. The subscriber must include a valid phone number in registration form.
Email is required.
Description. When registering, the subscriber did not specify an email address.
Action. The subscriber must include an email address.
Email is an invalid email address.
Description. When registering, the subscriber did not specify a valid email address.
Action. The subscriber must provide a valid email address.
First Name field cannot be empty.
Description. When registering, the subscriber did not specify a first name.
Action. The subscriber must provide a first name of at least two characters.
First Name field requires at least 2 characters.
Description. When registering, the subscriber did not specify a first name of at least two characters.
Action. The subscriber must provide a first name of at least two characters.
Last Name field cannot be empty.
Description. When registering, the subscriber did not specify a last name.
Action. The subscriber must provide a last name of at least two characters.
Last Name field requires at least 2 characters.
Description. When registering, the subscriber did not specify a last name of at least two characters.
Action. The subscriber must provide a last name of at least two characters.
Password field cannot be empty.
Description. When registering, the subscriber did not specify a password.
Action. The subscriber must include a password in registration form.
Password field requires at least 4 characters.
Description. When registering, the subscriber did not specify a password of at least four characters.
Action. The subscriber must provide a password of at least four characters.
Your password and your password confirmation do not match. Please check them for accuracy and try again.
Description. When registering, the subscriber did not enter identical password and confirmation password.
Action. Have the subscriber re-enter the password and confirmation password, making sure both entries are identical. Password must be at least four characters.
Confirm password field cannot be empty.
Description. When registering, the subscriber did not enter a confirmation password.
Action. The subscriber must provide a confirmation password that is identical to the password entered.
Confirm password field requires at least 4 characters.
Description. When registering, the subscriber did not specify a confirmation password of at least four characters.
Action. The subscriber must provide a confirmation password of at least four characters.
User Name field cannot be empty.
Description. When registering, the subscriber did not specify a user name.
Action. The subscriber must provide a first name of at least four characters.
User Name field requires at least 4 characters.
Description. When registering, the subscriber did not specify a user name of at least four characters.
Action. The subscriber must provide a first name of at least two characters.
The user name you have selected is already in use. Please select another and try again.
Description. When registering, the subscriber entered a user name that already exists.
Action. Have the subscriber enter a different user name.
The Device Phone No you have selected is already in use. Please select another and try again.
Description.A subscriber account with the same phone number already exists.
Action. Have the subscriber select a different phone number and retry the operation.
The following error codes might be received by subscribers:
0
Description. The Content Delivery Server was unable to read a record from the device's record store.
Action. Verify that the subscriber can run other applications on the device. If not, the problem is in the device. If the user can run other applications, the problem is probably in the application and needs to be reported to the content developer.
66
Description. The device cannot contact the Content Delivery Server. Possible reasons include the following situations:
Action. Verify that the Fulfillment Manager is accessible and have the subscriber retry the operation.
67
Description. The server contacted did not return the HTTP success code 200. Either the Content Delivery Server returned a different code, or the wrong server was contacted, such as a gateway or DNS server.
Action. Verify that the correct billing URL is specified for the fs.external.uri property in the configuration file. See Chapter 4. "Configuring Features" in the Sun Java System Content Delivery Server Installation Guide for more information.
80
Description. The server returned an invalid response. Possible reasons include the following situations:
Action. Verify that the correct billing URL is specified for the fs.external.uri property in the configuration file (see Chapter 4. "Configuring Features" in the Sun Java System Content Delivery Server Installation Guide). Make sure that no intermediate server changes the response.
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Note - For all other error codes, contact your support representative. |
| Sun Java System Content Delivery Server Error Messages | 819-3214-10 |
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