How to Retrieve Your Forgotten Password (Browser Interface)

1. From the Sun Update Connection System login screen, click Forgot User name or Password.

   The Already a Sun Update Connection System User window opens.

2. Click the Forgot your User Name or Password? link.

   The Forgot Your User Name or Password? window opens.

3. Enter your email address.

   This is the email address you provided to Sun when you registered for your Sun Online Account.

4. Enter your User Name.

5. Click Submit.

   Sun verifies that the email address is associated with a valid Sun Online Account.

   • If the email address is validated, your password is reset to a system-generated password, and your generated password is emailed to you.

   • If the email address is not found or is not valid, you receive one of the following error messages:

     • Email does not correspond to a Sun Online Account

     • Email and user name do not correspond to a Sun Online Account

       Enter your correct email address and click Submit.

       A confirmation screen directs you to a sent email.

6. Return to the Sun Update Connection System login screen.

7. Enter your Sun Online Account user name and password, and click Log In.