How to Retrieve Your Forgotten User Name (Browser Interface)

Sun stores the email address for each Sun Online Account and the associated user names. One email address can have one or more associated user names. Sun can email the user names linked to an email address.

If you remember your user name and have forgotten your password, see How to Retrieve Your Forgotten Password (Browser Interface).

1. From the Sun Update Connection System login screen, click Forgot User name or Password.

   The Already a Sun Update Connection System User window opens.

2. Click the Forgot your User Name or Password? link.

   The Forgot Your User Name or Password? window opens.

3. Enter your email address.

   This is the email address you provided to Sun when you registered for your Sun Online Account.

4. Click Submit.

   Sun verifies that the email address is associated with a valid Sun Online Account.

   • If the email address is validated, Sun sends you an email with the user names associated with the email address.

   • If the email address is not found or is not valid, you receive one of the following error messages:

     • Email does not correspond to a Sun Online Account

     • Email and user name do not correspond to a Sun Online Account

     • Email and user name do not correspond to the same Sun Online Account

       A confirmation screen directs you to a sent email.

5. Return to the Sun Update Connection System login screen.

6. Enter your Sun Online Account user name and password, and click Log In.