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Sun Fire X4100/X4100 M2 and X4200/X4200 M2 Servers Diagnostics Guide




1. Initial Inspection of the Server

Service Visit Troubleshooting Flowchart

Gathering Service Visit Information

Serial Number Locations

System Inspection

Troubleshooting Power Problems

Externally Inspecting the Server

Internally Inspecting the Server

Troubleshooting DIMM Problems

How DIMM Errors Are Handled By the System

Uncorrectable DIMM Errors

Correctable DIMM Errors

BIOS DIMM Error Messages


DIMM Population Rules

Sun Fire X4100/X4200 Rules

Sun Fire X4100 M2/X4200 M2 Rules

Isolating and Correcting DIMM ECC Errors

2. Diagnostic Testing Software

SunVTS Diagnostic Tests

SunVTS Documentation

Diagnosing Server Problems With the Bootable Diagnostics CD


Using the Bootable Diagnostics CD

A. BIOS Event Logs and POST Codes

Viewing BIOS Event Logs

Power-On Self-Test (POST)

How BIOS POST Memory Testing Works

Redirecting Console Output

Changing POST Options

POST Codes

POST Code Checkpoints

B. Status Indicator LEDs

External Status Indicator LEDs

Internal Status Indicator LEDs

C. Using the ILOM SP GUI to View System Information

Making a Serial Connection to the SP

Viewing ILOM SP Event Logs

Interpreting Event Log Time Stamps

Viewing Replaceable Component Information

Viewing Temperature, Voltage, and Fan Sensor Readings

D. Using IPMItool to View System Information

About IPMI

About IPMItool

IPMItool Man Page

Connecting to the Server With IPMItool

Enabling the Anonymous User

Changing the Default Password

Configuring an SSH Key

Using IPMItool to Read Sensors

Reading Sensor Status

Reading All Sensors

Reading Specific Sensors

Using IPMItool to View the ILOM SP System Event Log

Viewing the SEL With IPMItool

Clearing the SEL With IPMItool

Using the Sensor Data Repository (SDR) Cache

Sensor Numbers and Sensor Names in SEL Events

Viewing Component Information With IPMItool

Viewing and Setting Status LEDs

LED Sensor IDs

LED Modes

LED Sensor Groups

Using IPMItool Scripts For Testing

E. Error Handling

Handling of Uncorrectable Errors

Handling of Correctable Errors

Handling of Parity Errors (PERR)

Handling of System Errors (SERR)

Handling Mismatching Processors

Hardware Error Handling Summary