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Sun Fire X4600/X4600 M2 Servers Diagnostics Guide






1. Initial Inspection of the Server

Service Visit Troubleshooting Flowchart

Gathering Service Visit Information

System Inspection

Troubleshooting Power Problems

Externally Inspecting the Server

Internally Inspecting the Server

Troubleshooting DIMM Problems

How DIMM Errors Are Handled By the System

Uncorrectable DIMM Errors

Correctable DIMM Errors

BIOS DIMM Error Messages


DIMM Population Rules

Isolating and Correcting DIMM ECC Errors

2. Using SunVTS Diagnostic Software

Running SunVTS Diagnostic Tests

SunVTS Documentation

Diagnosing Server Problems With the Bootable Diagnostics CD


Using the Bootable Diagnostics CD

A. Event Logs and POST Codes

Viewing Event Logs

Power-On Self-Test (POST)

B. Status Indicator LEDs

External Status Indicator LEDs

Internal Status Indicator LEDs

C. Using the ILOM Service Processor GUI to View System Information

Making a Serial Connection to the SP

Viewing ILOM SP Event Logs

Viewing Replaceable Component Information

Viewing Temperature, Voltage, and Fan Sensor Readings

D. Using IPMItool to View System Information

About IPMI

About IPMItool

Connecting to the Server With IPMItool

Using IPMItool to Read Sensors

Using IPMItool to View the ILOM SP System Event Log

Viewing Component Information With IPMItool

Viewing and Setting Status LEDs

E. Error Handling

Handling of Uncorrectable Errors

Handling of Correctable Errors

Handling of Parity Errors (PERR)

Handling of System Errors (SERR)

Handling Mismatching Processors

Hardware Error Handling Summary